Billed each month, no subscription and can not talk to microsoft. What can I do

Private_1 · Feb 2, 2023

I have been billed each month since October, no subscription. Reference numbers x 6 from microsoft online support, cant talk to anyone. Bank has cancelled via visa, and still money is coming out. When I try to get a call back there is always an error. Im UK and need help please

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello, as this forum is for public viewing and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot specify the real reason or accurately verify this issue of the amount being charged.

To effectively clarify this issue, it is necessary to contact Microsoft support directly via chat, so that they can verify where the charge is coming from.

Jacyintha

There are contradictions on whether or not the subscription can renew. You can talk to Live/Billing and see about removing the auto cancellation. No guarantee about what happens at that point though.

That's where I'm at with my own subscription. I have about 6 months lee way though.

Tezzarrific

when you signed up for the 1 month it states that recurring billing is active by default, you needed to disable the auto renew before the month was out or it continues billing. this is the same for the majority of all subscription services on all companies.

they may not give a refund, but you will need to logon to your microsoft account and turn off auto renew.

contact them and see what they can do.

JosefLBohorquez

Hi, I found this strange
And did you tried changing categories to see if you’re able to see the chat option? (Not the VA)

Unfortunately here in the community forums no one here can access to your account directly

————

About your issue with FIFA 23 Ultimate, the transaction appears in your Microsoft account order history with status completed?

And about the game pass subscriptions, do you want to cancel two subscriptions and use just one?
If that’s the case, you can do it signing with the account that owns each subscription here:
https://account.microsoft.com/services > once there select manage subscription > cancel

If you’re not able to see the cancel option you can turn off recurring billing. In that way the next month the subscription is going to be cancelled automatically

Death8162

I cancelled my realms subscription like 4 months ago and out of nowhere I was billed for another subscription. I went to refund but it says I can only cancel the subscription pls help me I do not want to pay for another month

Billed each month, no subscription and can not talk to microsoft. What can I do