Billed 4 times for x box live subscription

rozzer2k1 · Jan 9, 2018

hi

I recently tried to renew my x box live subscription. I wasn't left with a loading screen then tried again. After that didn't work I checked my online banking and have been charged for 4 x box live subscriptions.

I logged in to my Microsoft account to check the subscription and it appearances I have renewed my x box live subscription until 2020 which is not what I wanted.

How do I get through to Microsoft to rectify the issue. I wanted a 1 year 39.99 subscription.

:)

GrayStampycat59 · Jan 9, 2018

error codes not working, being billed for xbox live multiple times

Hi there, we just started a childs account and now we keep getting errors everytime we log on. It keeps saying something went wrong, gives me an error code and it does not work when you go to error/help. Being billed multiple times for x box live accounts.
Please help me.

UntouchedUncle7 · Jan 9, 2018

X-BOX Live

I bought my son x-box live for Christmas, It cost me £50. Then when we was setting up the x-box live, they billed me another £35.99. FIRST QUESTION, Why have I paid twice??? AND 2ND QUESTION, My son accidentally deleted his profile, So now when we try
to sign in, we cant! It wont except the email address or the password. Please can someone help me figure out what I can do??

WPAK · Jan 9, 2018

Hi there,

for an issue like this it's best to contact Xbox Support via Phone or Microsoft Support Chat, they should be able to rectify this issue.

To contact Xbox Support (via Phone or Microsoft Support Chat) use Contact Us | Xbox Support

WPAK

Hi there,

for an issue like this it's best to contact Xbox Support via Phone or Microsoft Support Chat, they should be able to rectify this issue.

To contact Xbox Support (via Phone or Microsoft Support Chat) use http://support.xbox.com/contact-us

Arectialprobe

Did a reset on both x box's and the router. We can both get on line but can only access X box live one at a time still. I messed with the port forwarding settings and it made no difference. All right now are set to the factory settings of nothing allowed.
Should I just set forwarding for the one x box only or both? Router is a Belkin F5D8235-4 V2.

skylaar

If you only have the one Xbox in the house, it is easy to login on your account go to Settings --> Personalization --> My Home Xbox and set the system to be your Home system. Your Gold/Live account is now shared with anyone that uses that system. So now
you can sign out, let your son sign in and he has Gold access as long as he is using that system.

I have two Xbox systems, one is setup as Home and my kids use that system. The other is in my office and not setup as a Home system but Gold/GamePass/Digital Games all come with two licenses. One attaches to your Gamertag and the other attaches to your
Home Xbox. So I can login with my Gamertag on my office Xbox and enjoy Gold while my kids login on their Xbox (set as My Home Xbox) and enjoy Gold as well, even play games with me. This way I don't have to buy each kid their own Gold subscription.

ForzaDrift Girl

Hi BunkerPath8133,

You can also try gold sharing if you play on the same xbox

DerVaddi

did you redeem the code on your account? if so, you can't transfer it anymore. but if you also log in to your xbox and use it as your home console, he can use xbox live gold. this is the family sharing of microsoft.

https://support.xbox.com/en-US/xbox-one/xbox-live/xbox-live-gold-sharing-features

Billed 4 times for x box live subscription