Beyond frustrated that the support team cannot resolve what everyone that I talk to considers ...

I have talked with nearly 10 people for 3-4 hours on the phone last week regarding this issue so far and after being redirected to multiple people I have now I been redirected to a forum by the escalation team. I have also tried emailing back the advocacy
team that emailed me (Luke) but it said the email was invalid and would not send the long email I had typed. I understand there is a process to go through to get things escalated to the next level but I should not have to be redirected to a forum to get my
issue resolved once we are to that point. I purchased a game (Dead Rising 3) on Feb. 20th because I was presented with an ad saying I would receive a code to get $15 off a purchase of $45 or more. I had planned to use that to purchase Titanfall and waited
over a month to buy the game I have been dying to play because I expected to be sent a coupon code by "no later than April 8th". So you can understand my frustration. I have been very very patient on the phone and very kind to everyone I have talked to so
far but I'm sick and tired of the incompetence of your support system to get my issue resolved in a timely manner. I expect to receive an email with a link to that coupon code for $15 off a purchase of $45 or more or a gift code for $15. I have been very loyal
to Microsoft and if they cannot be loyal to me then they will lose my business. It is ridiculous that I have to waste my time dancing around your process to get help. I accept email at the yahoo account at my file. Thank you for your time.

:)

 

Discussion Over Xbox Live's Enforcement and if it's Proper.

Does anyone else find it weird that Xbox considers itself a competitive gaming platform, but bans for trash talk? That it discourages the behavior that's shown in the games you play? Xbox Live has made really questionable choices in how to enforce what
it considers to be "for everyone". You cannot trash talk, swear under any circumstances, talk back to someone trash talking you, or act human in general. While what's being attempted by enforcing the code of conduct seems like a good idea, is restricting the
online play actually giving people more freedom? A blaring contradiction isn't a good way to do it, definitely. If anyone has anything to add, or points to bring up, I'd appreciate it. The main point of this post was to bring up the fact that MS has no problem
leeching money from people, but doesn't bother trusting people to have the responsibility to not deform to a crying man-baby when someone says anything remotely offensive to any living human.

 

Its sad how much mulitplayer gaming has changed on live over the years!

[quote user="Bad Instincts"]

[quote user="Murderstyle75"]

[quote user="L1nko64"]

If i want to talk to everyone in the game i can, but i pick not to. Why? i prefer the company of people in my party.

[/quote]



And that can really hurt your team. Xbox Live was so much better when it was a real gaming community and not some stupid private facebook like social network for gaming.

[/quote]QFT.

[/quote]

I agree with what Murderstyle said as well.

 

Hi PistolPika. Apologies for the late response. This was not an offer via Xbox Live Rewards. We are moving your thread to the correct forum. Thank you for your continued patience.

 

Hey there Pistol, thanks for reaching out here. I'm going to dig into this and see what I can find. I know you've been waiting for a while now but please hang tight just a little longer!