Beware when using microsoft phone support

Discus and support Beware when using microsoft phone support in XBoX on Consoles to solve the problem; Be careful when you call support for help, i spent over two hours on the phone with support yesterday with the call ending with them telling me a... Discussion in 'XBoX on Consoles' started by QuickFawn847091, Nov 16, 2017.

  1. Beware when using microsoft phone support


    Be careful when you call support for help, i spent over two hours on the phone with support yesterday with the call ending with them telling me a support ticket has been created and that id receive it through email, the email never came and when i called
    back they said noone had even opened my accoubt or left a single note about the call. Long story summed up. Take names and always get your ticket number over the phone because hours wasted and i was simply lied to and my issue went untouched. needless
    to say this was the last straw for me. Ill be going to sony after over 7 straight years of a paid gold account.

    :)
     
    QuickFawn847091, Nov 16, 2017
    #1
  2. Android

    BEWARE : Alot of people claim to have their account hacked when using spark 360 widget on android phones... Just read the reviews on the android market for this apps. But who knows wich widget is safe anyways... I could have been done two years ago...
     
    Milhouse-52079155-A317-424E-B86C-16D4DD862CF1, Nov 16, 2017
    #2
  3. Fallout 4 Animations/Notifications Bug

    Thanks so much! It was the mod "Unlocking Violence" when you unlock doors with melee. Beware of using it.
     
    DeRpYMoDeRaToR, Nov 16, 2017
    #3
  4. ngocphi
    ngocphi Guest

    Beware when using microsoft phone support

    well you do get an email normally with Dr number but it is upto you to keep your account upto date

    Including contact email

    You might want to check your spam folder

    But yes usually it's good to first close the call don't just hang up

    If you do before the Sr number is given they can't save the info

    You never just.hang up

    You wait for.the Sr number and take it down

    Oh BTW if it is just a general call without an live account then no they wouldn't have any notes without an Sr number

    It's usually a good idea to mention your Xbox account

    And fyi if you fail the security questions or just refuse to answer and just asking your question anywys they can't access your account to add the notes

    You must pass pii

    And no they won't mention. If you pass or fail pii
     
    ngocphi, Nov 16, 2017
    #4
  5. ngocphi Win User

    Beware when using microsoft phone support

    well you do get an email normally with Dr number but it is upto you to keep your account upto date

    Including contact email

    You might want to check your spam folder

    But yes usually it's good to first close the call don't just hang up

    If you do before the Sr number is given they can't save the info

    You never just.hang up

    You wait for.the Sr number and take it down

    Oh BTW if it is just a general call without an live account then no they wouldn't have any notes without an Sr number

    It's usually a good idea to mention your Xbox account

    And fyi if you fail the security questions or just refuse to answer and just asking your question anywys they can't access your account to add the notes

    You must pass pii

    And no they won't mention. If you pass or fail pii
  6. ngocphi Win User

    Microsoft phone support

    MS store I'd not xbox support

    Nor should it be treated as such

    As nursemorph mentioned you need to work thru the contact wizard

    I doMt recognize a recognized charges works best

    They haven't used a number in years to reduce the wait times and cut back on prank calls

    Especially if you have a simple problem that is a simple support article

    Nowadays banks and service providers and support centers have this option call back

    It reduces the queue and in some cases like Christmas helps unclutter the queue

    For all you know you could be 200th in line for an agent

    And if 10-50 of those are prank calls wouldn't you want people who want to waste time tp not be able to take a spot ? It could mean saving 1-3 hours wait during christmas on hold

    Fyi ms.store support is for.ms.store website issues or returns or purchases from the MS store not troubleshooting consoles
  7. Nursemorph Win User

    Microsoft phone support

    Those options are still available..they just need to be done via the website support links rather than by phone. Having said that, according to Microsoft, Store Support has a phone number:

    1800 267 785

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support

    Whether it's the same as the number you listed, no clue.

    Xbox Support can be found here:

    https://support.xbox.com/en-AU/contact-us

    There is web chat via the button or there is a callback option...you may need to select something not related to your issue to get the callback option to appear though)

    Then there's the Store Support self-help portal which, hopefully, would then lead to a contact us bit and the ability to contact someone:

    https://support.microsoft.com/en-AU/microsoft-store-and-billing?ui=en-US&rs=en-GB&ad=GB
  8. Milhouse-52079155-A3 Win User

    Android

    BEWARE : Alot of people claim to have their account hacked when using spark 360 widget on android phones... Just read the reviews on the android market for this apps. But who knows wich widget is safe anyways... I could have been done two years ago...
  9. ChrisVanzandt Win User

    Cancelling subscription for Xbox Game Pass on Microsoft Account

    And, even after being told buy the support techs that there would be no further attempts to charge me for renewal, another attempt was made. No choice but to cancel this card and get another. Beware of this scam if you are planning on using any subscription
    from Microsoft.
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Beware when using microsoft phone support

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