beta app won't install

joemama7 · Oct 22, 2019

I uninstalled the Xbox beta app due to an issue with a game installing and tried reinstalling it however it stays at the splash screen when I click install. help

:)

Clodwitz

Yeah I'm using the Beta app, it won't install there and that's the only application that I've tried installing it through.

XS1CkSk1LLZX94

Hi mate try a clean boot and see if that helps
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Then go to the app install folder and run as administrator, hope this helps

Itcharoo

Before you do a refresh as kindly suggested, I would try two things first check you have no updates etc https://support.xbox.com/en-US/xbox-on-windows/system-requirements/latest-driver-software-updates-windows-10 then also try this

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

If still no luck then please continue with the previous Ambassadors answers!

Tenjoseslash

It is probably that the world you are playing in the beta app won't be compatible with the normal version of the game, so i think it is possible you will lose the world, but if you install again the beta app the world will still there

Guillaume Pepin-Luss

I've tried both the normal and the beta versions of the app to no avail (same problem in both cases, really), and have ensured everything is up to date (the app, the Store itself, Windows, etc.) and tried every permutation of these already (trying the non-beta
app, trying the beta app, trying the non-beta app while the beta app is also installed, trying the beta app while the non-beta app is also installed).

All I can do now is hope the game that requires the Companion App will switch to using the Xbox app at that point in time, because said app opens just fine, beta or not; unfortunately it doesn't allow me to bypass the original issue, which is that the game
I want to play (while I can launch it through the Xbox app!) won't register my access unless the Companion App is functional.

Still, if you have any ideas as to how to fix this on a file by file basis I'm open to suggestions.

Thank you!

beta app won't install