BenQ Projector does not detect signal from Xbox One S @1080p when routed through Onkyo AV...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this VJ2727

May I know if you tried connecting your console to a different screen? (One that also supports 1080p)

This helps us to isolate a but more the issue

Or what did you tried so far? Besides the troubleshooting steps described in your post

In that way I can advise you different things or how to proceed

In the meantime try power cycling your console:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Hi, your projector doesn't have an option to factory reset it?
If yes, can you try that?

By the way, are you using an insider build / beta OS in your console?
----
If that doesn't work or the projector doesn't have that option I can advise you another two things to try:

A. Factory reset your console but keeping games and apps
Go to Settings > System > Console info > reset and then select keep my games and apps
(you need to re-add the profiles after this, make sure you know the email and password for each one)

B. Perform an offline update for your console. In that way Xbox system will be installed/updated from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with steps):

https://support.xbox.com/en-US/help/hardware-ne...

Thank you Josef for your response and I apologize for the delay in getting back to you.

here's what I did and the results:

1. plugged AVR HDMI output directly into PC monitor. - I see all video, Xbox and Chromecast @ 1080p

2. plugged HDMI cable coming out of ceiling into PC monitor - No video except when I go to AVR setting menu. and even then it comes on and gradually "flickers" out with monitor message saying "no cable connected", meaning no input detected. Then repeats the cycle. XBOX or Chromecast video signal is not displayed at all. this is different from when connected to projector. the chromecast works there.

3. Did the power cycle as you suggested with no change in above results.

So, thus far, I have replaced every HDMI cable involved and switched to using every AVR input to see if I can get projector to display the XBOX. nothing works at 1080p. only at 720p.

hi

Yes i mean a Projector! it is a BenQ TH681.

When i Connect the XBox Directly to the Projector it Works without any Problems! But when i Go First to the Receiver and then to the projector i have a black screen and no sound

Normally i Run a 1080p Resolution! (No One S )

Hello everyone!
Something like that seems to happen to me.
A few weeks ago my xbox one s runs perfect if I connected it to my projector or TV through the HDMI port.
Now its only recognize a new TV, or I have to connect it to my projector through the AV port, with an adapter (hdmi to AV). If I connect it directly to the projector 's HDMI port,
nothing is visible.
The projector's hdmi works perfectly with my pc or with the digital camera. Then, the console emits signal unfailingly, because I can use it with my new TV,
or with my projector through the AV adapter,
Of course the quality is a little less than 720p.
Will it be an update error?
I already tried the cold start (start in low resolution) and it only worked with the TV, not with the projector.
If anyone knows anything, I greatly appreciate it!