Being stalked

If you are afraid, it is best to get law enforcement to look at the situation.

As well as to change emails and passwords to most things you have and setup 2 step verification processes.

Reporting them is the only way to have the enforcement team investigate and take action. They do not use the forums and don't take reports here. If you haven't done so already, you should also block communications with him. If you feel threatened outside of Xbox, report it to the police.

Hi Lookingforanswers_127,

I am really sorry to hear that, I know that feeling.

As other suggested, you should definitely report this person and fill a compliant for the misuse of your account too.

Please, let us know how it ends up.

First of all, when people are hacking into your account, you should IMMEDIATELY go to

https://account.live.com/Proofs/Manage and change your password.

After changing your password, check that the hacker(s) did not add their own email or phone number to your account, otherwise they can again recover your account through these phone numbers or emails.

Remove all unknown emails from your account.

Further down the page, enable two step verification (TSV), and set up the free smartphone authenticator app.

By enabling TSV and binding it with your phone app, a hacker would have to physically steal your phone to get into your account again, as every login from an unknown device will prompt a code request, that only your phone can provide.

Without access to your phone, the hacker can't do anything.

After securing your account, make sure to block the person that is harassing you.

If the person uses multiple accounts to get around your block, temporarily set your online and privacy settings at https://account.xbox.com/settings to friends only.

That way, only known people from your friend list are able to talk to you, and you have effectively locked out the person from contacting you.

As for the login attempt:

You need to contact your local police department with the serial number AND the IP address from which the login was attempted.

Only the police can request information about the person using the IP address from the Internet Provider.

Report

Dont reply any messages

Block

Contact enforecement or support