Being overcharged when purchasing x-box Gold as a gift

Discus and support Being overcharged when purchasing x-box Gold as a gift in XBoX Sales and Promo to solve the problem; My son asked me to buy him an x-box gold subscription as he saw that there was a deal on so that we could pay £6.99 for 3 months. Bargain I thought,... Discussion in 'XBoX Sales and Promo' started by RussellPalin, Dec 15, 2018.

  1. RussellPalin
    RussellPalin Guest

    Being overcharged when purchasing x-box Gold as a gift


    My son asked me to buy him an x-box gold subscription as he saw that there was a deal on so that we could pay £6.99 for 3 months.

    Bargain I thought, and I signed into Microsoft using my ID and went to buy the 3 month subscription. I saw that it was indeed only £6.99 (brownie points for not being conned by my son!)

    I clicked on the buy as a gift, and the price went up to £15.99 WTF?? It must be a mistake I thought and when my card is charged I will only be charged for the £6.99 as advertised if you were to buy the subscription for yourself. Nope I was charged the full
    £15.99

    Come on Microsoft you have to be consistent in how you charge for things, you surely can't penalise people for buying products and services because they are a gift?

    Has anyone else been subjected to being overcharged in this way?

    I tried to contact Microsoft support but was sent into a loop of their chatbots and never actually got to speak with someone, hence my question on here to see if anyone else has experienced this, and also to see if Microsoft monitor their community channels
    to respond.

    :)
     
    RussellPalin, Dec 15, 2018
    #1
  2. Njal the Blue Win User

    Being overcharged when purchasing x-box Gold as a gift

    Hi, if it is the 3 months Xbox Live and 1000 V-Bucks offer, as per this link: https://www.xbox.com/en-US/promotions/gold-offer if you scroll to the bottom of
    the page you will see terms and conditions "Valid only for new subscribers or users who cancelled there subscription before 1/10/2018"

    Terms and conditions

    Valid only for new subscribers or users who canceled their subscription before 10/1/2018. Limit: 1 offer per account; credit card required. Only valid through link in this offer, in all Xbox Game Pass markets excluding Quebec. After
    first month, subscription continues to be charged at the then-current regular monthly price (subject to change), unless cancelled. Plus applicable taxes. Game catalog varies over time. Not valid for existing subscribers . After promotional period, subscription
    continues to be charged at the then-current regular monthly price (subject to change), unless cancelled. Plus applicable taxes. Limit: 1 offer per account. Only valid through link in this offer, in all Xbox Live markets excluding Quebec. Credit card required.y
  3. IRB Win User

    Being overcharged when purchasing x-box Gold as a gift

    For special offers like this, it may only be relevant to you if you purchase for yourself, it may not be available if bought as a gift.
  4. LegendDolby1986 Win User

    Being overcharged when purchasing x-box Gold as a gift

    It's best to contact support as it might of been a mistake on their end displaying not properly.
  5. Puppy Fujo Win User

    Being overcharged when purchasing x-box Gold as a gift

    I do apologize that you are having difficulty with the purchase. I would recommend speaking with Xbox Support of you would like a refund of the purchase. I do understand that the price ended up.being significantly more than you anticipated. You really haven't
    stated however what outcome you are looking for so I am a little unsure about how to assist you. If you desire a refund they are certainly the ones to speak to. Please use the link below and request a callback from a Support Agent to speak with someone directly.

    Contact Xbox Support
  6. M3tal Daz3 Win User

    Being overcharged when purchasing x-box Gold as a gift

    Seems you have made this purchase when the offer was over. You can cancel the membership

    and get the refunded for the unused time.
Thema:

Being overcharged when purchasing x-box Gold as a gift

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