Being charged twice

Kez_walks · Jan 31, 2025

I made a payment to Microsoft on 25/12/24 for gaming purposes. The payment came out of the bank. It was not a subscription, it was a one off payment. I have had an email stating I am in a negative balance with PayPal because they are trying to take that same payment again. I've attempted dispute but they say there is no suspicious activity.

I have logged into the Xbox account, Microsoft account and PayPal account and there are no subscriptions or pending payments.

Please could this be resolved as this is a £55 payment that I have already made

:)

Joel M77

Hi Kez_walks , my name is Joel, I'm here to help you with any problems or questions you may have.

You as a user can review the purchase history of your account and the charge and the concept will be shown there. https://account.microsoft.com/billing/payments and in turn in your Microsoft account Purchase History https://account.microsoft.com/billing/orders/

Unfortunately, if the charge you indicate is not shown there, Microsoft Privacy Policy cannot provide any information and you must report these charges as fraud to your bank or payer.

Regards

Jesse E'

I understand. If you only get one email then I can tell you that the second charge isn't from your account.

XBF Leo G

Hello jrussell12,

Thank you for posting on the Xbox forums. We understand that you have a recurring charge on your payment instrument, and you are interested in learning what it is for. We recommend

checking the subscriptions on any account that you own. Also, you were correct in checking

your order history for any charges that are appearing on your account. You may want to do this with any other accounts that you own. If you are unable to locate what the other transaction is for, we suggest reaching out to the
Xbox Support Team. They will investigate the transaction by using your payment instrument. We will provide steps on how to contact the support team since our support website was
recently updated. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support team link we provided
Select Contact us
Select Subscriptions & billing in the first drop down box
Select I don't recognize a charge in the second drop down box
Select Chat online or Request a call

TimBateman2

Wow that sounds like a horrible experience for all !! I hope you can resolve your issue ASAP.

These on-line platforms, account management functionality work well for "plain vanilla" transactions and/or enquiries but when there is slight divergence the "how to guidance virtual support", lack of flexibility in approach and inability to speak to a human not a robot just makes the interaction appalling.

I am left with no option for a resolution except to call my bank and cancel my credit card, then deal with the admin that comes with that.

Jesse E'

I'm just a gamer like you Tim and I don't have that access. I'm just here to advise. Just to be sure, do you get 2 email receipts for the charges?

Being charged twice