Being billed for no reason

D3M0N1CXR0SSx86 · Apr 16, 2014

Im currently working a lot right now and I haven't had a chance to get on so I canceled my billing but every month im being billed from Microsoft and I don't know how to stop this. But I had my 12 month prepaid still on my account though. Can anyone help
me resolve this?

:)

fancydink · Apr 16, 2014

Billed for no reason

I cancelled my Gold subscription a couple of weeks ago, but was billed on September 2nd with no explanation. I then received an email saying my "subscription was canceled on September-03-14".

This has to be a mistake. I can't imagine it is Microsoft's policy to intentionally hold off on allowing users to cancel a subscription until they can be billed one last time. Even if it was for some reason not possible to cancel the subscription at the
time I did so -- and this didn't seem to be the case, but hypothetically -- it just doesn't make sense to charge somebody and then immediately cancel their service.

Because I had already canceled the subscription and was not expecting to be billed, the PayPal instant transfer and additional fee pulling money out of my bank account put me into overdraft for the day, resulting in another fee. In total, I am out $17.69
CAD because I was billed for an extra month of a service I had canceled and can't use.

Thanks in advance for any solution.

LoH IronMedic · Apr 16, 2014

Billed for no reason

Sorry for the issue, but you will have to contact Customer Support at 1-800-4MY-XBOX. No one on the forums can fix this problem.

Mistress Sara · Apr 17, 2014

Hi there,

If you've followed all the steps here (support.xbox.com/.../billing-and-memberships-solution) to cancel the automatic payment with no luck,
then it's best to contact phone support in your region so they can assist. They will be able to look into your account and keep your personal information private.

You can contact phone support through this link:
support.xbox.com/contact-us

Wish I had more.

Mistress Sara

Hi there,

If you've followed all the steps here (support.xbox.com/.../billing-and-memberships-solution) to cancel the automatic payment with no luck,
then it's best to contact phone support in your region so they can assist. They will be able to look into your account and keep your personal information private.

You can contact phone support through this link:
support.xbox.com/contact-us

Wish I had more.

LoH IronMedic

Sorry for the issue, but you will have to contact Customer Support at 1-800-4MY-XBOX. No one on the forums can fix this problem.

Smwutches

For billing issues, you'll need to contact suppprt. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Smwutches

For billing issues, you will need to contact support and speak to billing. http://support.xbox.com/contact-us

Sodangidni

Hello, Ben S. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to ask that please refrain from sharing personal information, including email addresses, transaction numbers, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to let you know that if a transaction for this amount appear in any of your Microsoft accounts order history, or if you have an active subscription?

Order history:
https://account.microsoft.com/billing/orders

Services & Subscriptions:
https://account.microsoft.com/services

If you don't see a transaction in your order history that matches with the one you received in your bank account, Microsoft recommends contacting your financial institution for a refund and to stop incoming charges.

This information is available in the following article:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

I hope you can get this sorted out as soon as possible.

Regards,

Arturo.

Being billed for no reason