Being billed for a purchase and not getting the thing I purchased. Need help?

Discus and support Being billed for a purchase and not getting the thing I purchased. Need help? in XBoX Sales and Promo to solve the problem; I recently tried to purchase silver on destiny 2 i got a strange error and the screen flashed and i was put back a page on the store. I first thought... Discussion in 'XBoX Sales and Promo' started by Johnlaw7, Feb 12, 2021.

  1. Johnlaw7
    Johnlaw7 Guest

    Being billed for a purchase and not getting the thing I purchased. Need help?


    I recently tried to purchase silver on destiny 2 i got a strange error and the screen flashed and i was put back a page on the store. I first thought it was all good so i checked in game for the silver to find it was missing. I then looked on my banking app to see i had been charged by Microsoft. I continued troubleshooting and found my xbox game pass subscription was due so i payed that thinking it was the problem but nope it didnt help, i then checked online on my phone at my order history to find my order was missing. So far ive come to the conclusion i have been billed for the item and the purchase is in my pending transactions but im yet still missing the item and any kind of order history or proof of purchase and im still missing the money. Is there anything I can do? Ive contacted both xbox support and bungie support on twitter but i have heard back yet.

    Thanks i appreciate any help.

    :)
     
    Johnlaw7, Feb 12, 2021
    #1
  2. Smwutches Win User

    Won't allow me to redeem code

    The only thing I can think of is that because of your account being compromised, it may be locked from making purchases. If that's the case, you'll need to call support and talk to billing to have them help you unlock it.
  3. TinyTech3071 Win User

    I can't buy a game using my gift card

    Alright, the best thing I could personally find for you was this page:

    Using a Microsoft account balance to make a purchase | Xbox Support

    You'll need to select "Contact Us" under the "Still Need Help?" section, select subscriptions and billing, then I need help purchasing content, next, then skip the DLC part, unless what you're wanting to purchase is the Gears of War 5: Hivebusters DLC, where
    that specific selection is having issues at the moment by the looks of things.

    I hope this helps your situation.
  4. NaZoooom Win User

    I paid for xbox live gold but i amnot getting to play my online games

    Hi Squadman5,

    If your account is in arrears due to not cancelling auto-renew on an existing subscription like Gold, GamePass or Ultimate it will be due to there being no valid payment card and you would accrue a debt that needs to be cleared.

    Have you signed into your account and Checked your
    Check your Xbox purchase history    ? If everything appears to be fine on your account, you may need to get in touch with Xbox Support.

    Hope this helps :)
  5. BrettPerkins_311 Win User

    Xbox One error code: Purchase-Billing-40185 eaab3baf-a5b5-488c-9636-a07f0a731fb5 2015/01/30 - 23:59:54 UTC

    same thing happened to me. Still cannot find any help or answers . Trying to renew subscription and getting this error: Purchase-Billing-40185
  6. LordOfGenau123 Win User

    Can't authorize the selected payment option. Please select a different payment method or add a new one.

    im getting the same problem and everything is fine the account billing address matches the credit card billing address but when i click confirm purchase it says it Can't authorize the selected payment option. Please select a different payment method or add
    a new one. but the annoying thing is the money is still taken out of the account! and im getting no microsoft points! i need help!
Thema:

Being billed for a purchase and not getting the thing I purchased. Need help?

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