Been trying to speak to a person for two months now on Instagram Twitter Facebook emails...

I have been troubleshooting with some one from activison for 7 weeks now and still not working just want some one from Xbox to ring me so I can request a refund then rebuy the game see if that works that’s the only option left to do now apart from go to trade standards or something like that thanks

1. Xbox one gold edition
   
2. only to call of duty vanguard
   
3. Ever other game will install but not this one since it crashed 2 months ago the. Wouldn’t reinstall its a digital download
   

Hi rikkiovdarlo89,

We understand your sentiment when reinstalling the Call of Duty: Vanguard. This is not the experience that Microsoft wishes you to have. As your support advisor, we will work with you to find the best solution to your issue.

As per description, you were having issues to this game only, we have checked the game support site and found that there are installation issue that they are aware of and they have provided troubleshooting steps that you may perform too - Known Issues in Call of Duty: Vanguard.

To better isolate your issue, we would like to ask for few details:

1. May we know from what platform you are using?
   
2. Are you trying to install the game from Microsoft Store or Xbox app or other sources?
   
3. Is this happening specifically to this game or all game titles?
   
4. May we ask for a screenshot of the issue? Please conceal any personal information.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Contact dosnt work just bought the game agian and charged me 35.99 then said i all ready own it so want 2 lots of refunds now thanks iam now taking this further as been 10 weeks now

rikkiovdarlo89, it really is important for us to get this worked on so you can get back to gaming. We appreciate your swift response and in connection to your concern we can provide you this support article - Troubleshoot game installations on a Windows device for the concern you have raised. However we have found out that the issue is existing to this game alone, which the game developer needs to take a closer look. Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link - Known Issues in Call of Duty: Vanguard where you can see installation troubleshooting from the game support. Should you need further assistance, please contact Activision Support.

Kind regards,