Been over charged

Discus and support Been over charged in XBoX Sales and Promo to solve the problem; Hi I clicked on the xbox game pass ultimate which is three months for £1 but I've been charged £10.99 for one month 560053d4-38c6-4d0f-bbbd-032e9ab20748 Discussion in 'XBoX Sales and Promo' started by Dorriganates86, Dec 22, 2020.

  1. Dorriganates86
    Dorriganates86 Guest

    Been over charged


    Hi I clicked on the xbox game pass ultimate which is three months for £1 but I've been charged £10.99 for one month

    :)
     
    Dorriganates86, Dec 22, 2020
    #1
  2. Smwutches Win User

    Been over charged

    Have you previously had Ultimate? The promotion is only for new subscribers.
  3. Dorriganates86 Win User

    Been over charged

    Ok thank you, How do I contact someone about it because all I keep getting is that virtual agent which is useless
  4. Smwutches Win User

    Been over charged

    Change your category/topic until it gives you the option to request a call back or chat with support
  5. Smwutches Win User

    Been over charged

    The promotion is shown to everyone, but if you're not eligible it'll show the regular price before you check out.

    If you haven't had Ultimate before, you'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  6. Dorriganates86 Win User

    Been over charged

    I don't think that I've had ultimate before, but if that's the case why would it come up saying that it's £1 on my account then charge me £10.99
Thema:

Been over charged

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