Been charged for DLC but haven't received it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that all successful purchases are added to our order history in real-time which means that if it's not on your order history it can be on a different account of yours or it's not successful.

Please check all Microsoft accounts that you own to locate the order transaction.

Thanks for the reply. I only have one Microsoft account and I also have been charged for this on my bank statement but haven't received goods.

You're welcome and thank you so much for the update. I would also like to apologize because if it's not showing from there it means that it's not successful and if you have been charged, you may need to reach out to your bank to dispute the charge that was taken out.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I believe you will only be charged 10 days before the console launch, as with other pre-orders, however, this will depend on where you bought each retailer has its policy.

No official pre-order information about the hardware, but I believe it is like games that are charged 10 days before release, this information you can check on the link below.

https://support.xbox.com/en-US/help/subscriptio...

*Thank you in advance for contacting, I hope this can help you.

Hardware is typically charged when it ships.