been charged for an xbox gold membership which I do not have

williamtoogood · Apr 15, 2021

hi,

I have been trying to request a call back but it keeps saying 'error, try again or ask a different question', I have been charged £50 for an xbox gold account that I do not have, it is not showing in my account, and I cannot speak to anyone to resolve the issue which is extremely annoying, what do I need to do?

the request a call does not work, and the online agent just says to request a call back and that does not work.

any help would be greatly appreciated

thanks

:)

XBF Houmaidi O

Hello @williamtoogood! I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support! Sorry that you are facing such an issue. But don't worry I'm here to help.

If you experience any issues requesting a call back or live chat on the Xbox support website, go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

Global Microsoft support phone numbers - Select your country/region in the list to find the correct phone number for your country. Be advised though, some people have mentioned there’s an automated voice that just refers them to the support websites above. It would be best to request a call back or live chat online to directly speak with support.

Hope this helps!

Kind Regards

Stay safe, and happy gaming

RoaringFrenchy

i have been charged for 5 months mybe more

havent been on xbox live for over 6

do not renew was setup when i had the gold membership

BlueScarabGuy

The account hasn't been renewed yet (it hasn't charged the credit card for another year yet). The membership will stay what it is (an Xbox LIVE Gold Family Pack) until the point that it is charged for another year. I wanted to make it so that when I was
charged for another year (on the new card), I would be charged for a standard Xbox LIVE Gold membership. Basically, I was trying to purchase the new membership NOW, so that when it went to charge the new card for another year, it would charge for a standard
Xbox LIVE Gold membership. However, the only option being given to me to select is an Xbox LIVE Gold Family Pack. Maybe it is a bug. If the next option I'm given here doesn't work, I'll contact phone support.

Onyx Is Here

If you're playing on a PC then you do not need to have a Gold membership. If you're playing on an Xbox One then you do need to have a Gold membership to play online multiplayer games.

As for the other systems, online multiplayer rules and charges will apply as per that platform.

The Resistance

When you sign up to Xbox LIVE, you have the option to choose the Free Membership which activates a One Month Free Gold Membership trial. If you did not choose this option then you will have to create another account if you wish to have a month of Gold Membership.

If you did do that, you can check Passport.net or go onto the Xbox LIVE Dashboard and into Account Management to see if the Gold Membership trial has been activated.

been charged for an xbox gold membership which I do not have