Battery pack/ controller issues

But then if it;s the wrong battery pack, it shoudn't work with either controller ...the fact it works in one but not the other points to an issue with the second controller

The Xbox One Venom battery pack won't even fit in the Series X controller (or at least not without trimming bits off it)..as the OP can fit the pack with no issue, it suggests it's the right battery pack. Unless Venom have released more than one battery pack for the Series X?

I also have disconnect issues, but only with the rechargeable battery pack. I noticed that if I have the battery pack in and i firmly grip the controller and gently twist it the power cuts off on all my controllers with the battery pack.

I try that same grip with AA batteries and I don't lose power. It seems the battery pack only has two contacts and it may be losing contact with the metal clips as the controller flexes.

Are any of you with the rechargeable battery pack also experiencing this?

Hi Robert,

Are you using the controller on an Xbox One console or on PC?

The LED light on the Play and Charge kit cable will glow orange indicating the battery is charging and then a white light to indicate the battery is fully charged. If the LED is not glowing at all, then this indicates that there is no battery pack to charge.

Take out the rechargeable battery and insert it again in the correct position. If the LED is not glowing orange and the battery is in the correct position, then the battery is not being detected by the controller or the battery is faulty and cannot be recharged.

To test the cable, remove the battery pack and try using the controller in a wired format. If then controller works without the battery pack and just the cable, then the cable is fine. If the controller works without a problem using standard disposable batteries
then the battery pack is the issue.

Try these tests out and let us know the results!

check for controller/device updates sometimes you may get one you didnt know you had.

do you have the battery pack in? try using it with the battery pack out as when using as a wired controller you dont need the battery in. it may help with your headset issues. charge up the battery packs when not in use.

Hello gamer,

This behavior can occur if one or more of the following conditions are true:

. The battery has reached the charge limit.

. There may be an issue with the charge cable.

. There may be an issue with the battery.

Things to try:

1. Determine the part of the recharging system that may be causing the issue.

Controller

Try AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the Xbox 360 Wireless Controller to verify that there is nothing wrong with the controller. If the controller works with different batteries, the controller is not causing the issue.

Charge cable

Try a different Xbox 360 Play and Charge cable to charge the battery. If the battery charges correctly with a different charge cable, the original charge cable is faulty.

Rechargeable battery

a. Use a cotton swab and some alcohol to clean the four gold contacts on the Xbox 360 Rechargeable Battery Pack and on the Xbox 360 Wireless Controller.

b. Try a different Xbox 360 Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, the original battery is faulty.