Banned since 2013!

Hi. an email address of mine, my primary email address, got accidentally banned when i was accused for lens tampering (when i gave my beloved xbox to be cleaned.) ever since, and i've long since sold my xbox in favor of PC gaming, i have been banned. i can't
sign in on my xbox application on windows using my gmail address.

the issue? i bought gears of war 4 for that email address. and it's banned, and i can't play gears of war.

it's actually a lot more complicated than what i wrote above, my situation, but TLDR, or long story short,

how can i get my xbox gamertag/email address unbanned? i can't even submit a case review because it says "not eligible" where you're supposed to find a gamer review.

any help in this matter would be greatly appreciated.

:)

 

I've been banned since 2013.

Hey there, MaYHeMax

Just to add onto what has just been said. No one in these forums can unban accounts that have been subjected to an Enforcement Action by the Xbox Live Enforcement Team. They have their own channels in which people can submit case Appeals.

If your Gmail account has been suspended and you can't use your Gmail Account at all. Then this has nothing to do with Xbox nor the Xbox Enforcement Team. Google have their own enforcement team which you will have to reach out to regarding your email account
suspension.

Hope this helps,

Regards,

 

I've been banned since 2013.

The requirements for appealing a ban is that your suspension must be made under 1 year ago, be active, and be longer than 24 hours. Since you don't qualify for a case review your account will remain banned unfortunately.

For more info on a case review see here: Xbox Enforcement | How Do I

Xbox support and phone support can not alter suspensions. Only enforcement can - and ONLY through a case review.

 

If you can not send in a case review you are unfortunately out of luck and nothing can be done. We can't help on the forums and xbox support and phone support and all other support will refer you to a case review. Your best bet is to create a new account
and purchase the game again.

The only way to contact anyone that can alter suspensions (or to appeal it or ask about it) is to contact enforcement through a case review:

https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6 Xbox support and phone support can not alter suspensions. Only enforcement can - and ONLY through a case review. To do a case review your suspension must be active, have been applied within the
last year and be longer than 24 hours. You may have to do a quiz on the code of conduct before you can do a case review, and if you fail you will have to wait 24 hours to try again.

 

Hi there,

I'm sorry, but once an Xbox Live Account is banned, there is no way to get it unbanned. For some violations there is an option for a Case Review, but they only are available for specific violations and within a certain time frame.

For more information please go to
http://enforcement.xbox.com

 

thanks guys. i thought as much...

hmmmm, another question pops up. hope you don't mind.....

but if i have gears of war 4 associated with a banned account, that is bought with a banned account,

will it work if i login to xbox LIVE with an account that's not banned? i should be asking the gears of war 4 forum about this, but if you know, go ahead reply, if not, ignore this question.

but many thanks for the quick replies....

 

You can play them on an xbox one via my home xbox (if it was set as that before you got banned as you can't set it now since it's banned) but it can't go online. To play it online you will need to purchase it again:

"I got suspended. Does this mean I lose all of my games?

Permanent account suspensions & Xbox Live content

In most cases, a permanent Xbox Live account suspension does not remove your games or purchases. Any previously-downloaded games, apps, or features that can be used in an offline mode will still be accessible to the suspended account. However, any content
or features that require online services will not be usable by the account, such as the ability to purchase new content and, without a designated home Xbox One console, the ability to re-download content through other accounts.

If the account had a designated home Xbox One console, most of the suspended account’s content will still be accessible to other accounts on that home Xbox. This includes the ability to download updates, re-download content, and use content online. Keep
in mind that consumable game content, any Microsoft account balance, and premium subscription services are not transferable from the suspended account and will not be accessible to other accounts.

For example, if you purchased and installed a game to your home Xbox before receiving a permanent account suspension, your suspended account can still play the game offline if it has a supported offline mode. Other accounts present on your home Xbox can
continue to access the game’s full online functionality. If another game was downloaded to your home Xbox but deleted prior to the permanent account suspension, other accounts present on the console can re-install the game to the home Xbox from the suspended
account’s game library.

Visit support.xbox.com to learn more about
Using Xbox Live Gold sharing features on Xbox One. To check if your current Xbox is your home Xbox, see

How to designate an Xbox One console as your home Xbox."

Xbox Enforcement | How Do I

 

Hello!

Was your account banned in 2013? You can appeal an enforcement action on your account but only if it was within the last 12 months. If the account was banned anything tied to that account would no longer be available.