banned for no good reason would like to know more about the situation

Thank you for contacting Microsoft Support. I am Clarissa A.. How can I help you today?


6:26 pm

Clarissa A.

Please

be aware that if you switch apps or change focus to another window

while working with us, you may get disconnected from your chat session.

To ensure the best support experience, please stay active in this chat

window.


6:26 pm

Clarissa A.

Hi! Who do I have the pleasure of speaking with today?


6:27 pm

Me

hello i am currently banned from my account, it says i have uploaded bad content but i have no idea what it could be from



6:28 pm

Me

/could you by any chance be more specific



6:28 pm

Me

i take this matter very seriously



6:28 pm

Clarissa A.

Hello! Nice meeting you in chat. Oh, that's not cool. It looks like you're needing help with your account suspension.


6:29 pm

Me

yes,

mostly the fact i cant join party chats. but i havent poseted anything

of this nature, is it possible at all this is a mistake?



6:30 pm

Clarissa A.

I

know how this is important for you to get back with your best gaming

experience as soon as possible. I just want to let you know that account

suspension is solely handled by Enforcement Team. And they are the one who suspends and removes account suspensions.


6:31 pm

Me

i

know this is going to sound odd but,, say if you are playing a game and

you are doing really good and the other team gets mad and all start a

ban train so now you have 13 people banning you at the same time



6:31 pm

Clarissa A.

But

don't worry, let me go ahead and check your account suspension details

here on my end and I would love to extend my help for you by giving you

the link on how you can reach Enforcement Team.


6:31 pm

Me

but do you think my scenario i provided makes sense?



6:32 pm

Me

how do i talk to the enforcers



6:33 pm

Clarissa A.

I

cant imagine the stress and inconvenience this has caused I know that

you just want to fully enjoy your gaming experience. It seems like the

other team are insecure though.


6:33 pm

Clarissa A.

You may reach enforcement team thru enforcement.xbox.com.
If you want, I can also walk you through on how to report players.


6:34 pm

Me

its

just annoying. on a friday night and all. i just want to play some

games with my wife on the other coast but now im banned and all for a

day for god knows what.. i think people are out to get me



6:34 pm

Me

could you walk me through this? where do i click?



6:35 pm

Clarissa A.

I

get your point and I sincerely understand where you are coming from. If

a similar issue happens again we would highly suggest that you report

the opposing party and block them. If you don't reply to their messages

even if they report you it should not count.


6:36 pm

Clarissa A.

Sure thing! I am more than happy to walk you through on how to report account.


6:36 pm

Me

i dont want to report an account



6:37 pm

Clarissa A.

[b]If I may ask, just to make sure, may I know if you are at [url='[URL]http://enforcement.xbox.com[/URL]']
enforcement.xbox.com[/url] already?[/b]

[b]
6:37 pm

Me

[b]i want to examine my terms of discontinued service with xbox live[/b]

[b]

6:37 pm

Me

[b]yes im there[/b]

[b]

6:37 pm

Clarissa A.

[b]Hmm, just to clarify, you want to discontinue your subscription for your Xbox Live, is that correct?[/b]

[b]
6:39 pm

Me

[b]no what the heck[/b]

[b]

6:39 pm

Me

[b]xbox live has discontinued my service for a day i would like to know why[/b]

[b]

6:39 pm

Clarissa A.

[b]I see! Thank you for clarifying that to me.[/b]

[b]
6:40 pm

Me

[b]hmmmm is this a robot or something?[/b]

[b]

6:40 pm

Clarissa A.

[b]If you want to review your account suspension details, you may see the orange hammer at
[url='[URL]http://enforcement.xbox.com[/URL]']enforcement.xbox.com[/url][/b]

[b]
6:41 pm

Me

[b]'s content takedowns

Takedown

Comments Date:June 30, 2017, 2:23:46 AM Enforcement impact:The offending content was removed.

Enforcement

details:This account posted an inappropriate comment. This may be due

to harassment, profanity, nudity or sexual content, negative speech

towards a person or group, references to notorious people or

organizations, references to sensitive current or historical events,

controversial content, or other inappropriate references.[/b]

[b]
Case Review:

Not eligible

6:42 pm

Clarissa A.

[b]I

really want to help you with this. Please don't get me wrong and please

don't take this against me. It's just that my tools are pretty limited

with account suspensions since this case is handled by Enforcement.[/b]

[b]
6:42 pm

Me

[b]why not eligible?[/b]

[b]

6:42 pm

Me

[b]im

just saying, someone is out to get me.. i never do these things

seriously, i just play games with my wife and i dont post anything there

is no reason for this[/b]

[b]

6:43 pm

Me

[b]so is there something in place for people who have these problems usually or the customer just deals with it[/b]

[b]

6:44 pm

Me

[b]because honestly this seems to be terrible service in the enforcement team[/b]

[b]

6:45 pm

Me

[b]at least tell me what was reported, why cant they tell me this?[/b]

[b]

6:46 pm

Clarissa A.

[b]I

would love to provide information regarding account suspension, or

filing a case review however, since this kind of cases are solely

handled by Enforcement, it prevents me from giving you those information

since we are from Xbox Billing department and our tools are pretty

limited to those info. [/b]

[b]
6:48 pm

Me

[b]the funny thing is tho is that everyone say that this is handled by enforcement and yet enforcement is no where to be found. lol[/b]

[b]

6:49 pm

Clarissa A.

[b]We strongly suggest for you to create a post on [url='[URL="http://forums.xbox.com"]Results in Xbox - Microsoft Community[/URL]']
forums.xbox.com[/url] as well in regards what happened to you. I would appreciate your understanding.[/b]

[b]
6:49 pm

Clarissa A.

[b]That's their only point of contact. We, as customer support doesn't have direct contact with Enforcement too.[/b]

[b]
6:51 pm

Me

[b]what

should i say on the forum? because this seems to me like posting in

more of a soical enviroment and we both know nothing will come of it[/b]

[b]

6:51 pm

Me

[b]thats what im saying tho, no one knows how to get a hold of enforcement???[/b]

[b]

6:51 pm

Me

[b]possibly

i should post in the forums that there should be more communication

between customer service and the enforcement team! do you think that

would work lol[/b]

[b]

6:53 pm

Clarissa A.

[b]It

would depend on you. Xbox Ambassadors may be able to review your post

and possibly check what happened. If you don't mind me asking, is this

your gamer tag ? Let me try to check when your account suspension will be lifted.[/b]

[b]
6:54 pm

Me

[b]i

seriously cant believe right now that you are telling me that the only

way anyone can get a hold of enforcement is by posting in the forums?[/b]

[b]

6:55 pm

Me

[b]yes its [/b]

[b]

6:55 pm

Me

[b]and hopefully someone will get back to you.. lol[/b]

[b]

6:56 pm

Clarissa A.

[b]All of the account suspension issues are handled by Enforcement, and that prevents me from giving any other information to you.[/b]

[/b][/b]
[b][b][b]6:57 pm

[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]

:)

 

banned for no good reason would like to know more about the situation

a chat agent literally just told me to post here

 

banned for no good reason would like to know more about the situation



Contact us



Clarissa A.

Clarissa A.

Thank you for contacting Microsoft Support. I am Clarissa A.. How can I help you today?


6:26 pm

Clarissa A.

Please

be aware that if you switch apps or change focus to another window

while working with us, you may get disconnected from your chat session.

To ensure the best support experience, please stay active in this chat

window.


6:26 pm

Clarissa A.

Hi! Who do I have the pleasure of speaking with today?


6:27 pm

Me

hello i am currently banned from my account, it says i have uploaded bad content but i have no idea what it could be from



6:28 pm

Me

/could you by any chance be more specific



6:28 pm

Me

i take this matter very seriously



6:28 pm

Clarissa A.

Hello! Nice meeting you in chat. Oh, that's not cool. It looks like you're needing help with your account suspension.


6:29 pm

Me

yes,

mostly the fact i cant join party chats. but i havent poseted anything

of this nature, is it possible at all this is a mistake?



6:30 pm

Clarissa A.

I

know how this is important for you to get back with your best gaming

experience as soon as possible. I just want to let you know that account

suspension is solely handled by Enforcement Team. And they are the one who suspends and removes account suspensions.


6:31 pm

Me

i

know this is going to sound odd but,, say if you are playing a game and

you are doing really good and the other team gets mad and all start a

ban train so now you have 13 people banning you at the same time



6:31 pm

Clarissa A.

But

don't worry, let me go ahead and check your account suspension details

here on my end and I would love to extend my help for you by giving you

the link on how you can reach Enforcement Team.


6:31 pm

Me

but do you think my scenario i provided makes sense?



6:32 pm

Me

how do i talk to the enforcers



6:33 pm

Clarissa A.

I

cant imagine the stress and inconvenience this has caused I know that

you just want to fully enjoy your gaming experience. It seems like the

other team are insecure though.


6:33 pm

Clarissa A.

You may reach enforcement team thru enforcement.xbox.com.
If you want, I can also walk you through on how to report players.


6:34 pm

Me

its

just annoying. on a friday night and all. i just want to play some

games with my wife on the other coast but now im banned and all for a

day for god knows what.. i think people are out to get me



6:34 pm

Me

could you walk me through this? where do i click?



6:35 pm

Clarissa A.

I

get your point and I sincerely understand where you are coming from. If

a similar issue happens again we would highly suggest that you report

the opposing party and block them. If you don't reply to their messages

even if they report you it should not count.


6:36 pm

Clarissa A.

Sure thing! I am more than happy to walk you through on how to report account.


6:36 pm

Me

i dont want to report an account



6:37 pm

Clarissa A.

[b]If I may ask, just to make sure, may I know if you are at [url='[URL]http://enforcement.xbox.com[/URL]']
enforcement.xbox.com[/url] already?[/b]

[b]
6:37 pm

Me

[b]i want to examine my terms of discontinued service with xbox live[/b]

[b]

6:37 pm

Me

[b]yes im there[/b]

[b]

6:37 pm

Clarissa A.

[b]Hmm, just to clarify, you want to discontinue your subscription for your Xbox Live, is that correct?[/b]

[b]
6:39 pm

Me

[b]no what the heck[/b]

[b]

6:39 pm

Me

[b]xbox live has discontinued my service for a day i would like to know why[/b]

[b]

6:39 pm

Clarissa A.

[b]I see! Thank you for clarifying that to me.[/b]

[b]
6:40 pm

Me

[b]hmmmm is this a robot or something?[/b]

[b]

6:40 pm

Clarissa A.

[b]If you want to review your account suspension details, you may see the orange hammer at
[url='[URL]http://enforcement.xbox.com[/URL]']enforcement.xbox.com[/url][/b]

[b]
6:41 pm

Me

[b]'s content takedowns

Takedown

Comments Date:June 30, 2017, 2:23:46 AM Enforcement impact:The offending content was removed.

Enforcement

details:This account posted an inappropriate comment. This may be due

to harassment, profanity, nudity or sexual content, negative speech

towards a person or group, references to notorious people or

organizations, references to sensitive current or historical events,

controversial content, or other inappropriate references.[/b]

[b]
Case Review:

Not eligible

6:42 pm

Clarissa A.

[b]I

really want to help you with this. Please don't get me wrong and please

don't take this against me. It's just that my tools are pretty limited

with account suspensions since this case is handled by Enforcement.[/b]

[b]
6:42 pm

Me

[b]why not eligible?[/b]

[b]

6:42 pm

Me

[b]im

just saying, someone is out to get me.. i never do these things

seriously, i just play games with my wife and i dont post anything there

is no reason for this[/b]

[b]

6:43 pm

Me

[b]so is there something in place for people who have these problems usually or the customer just deals with it[/b]

[b]

6:44 pm

Me

[b]because honestly this seems to be terrible service in the enforcement team[/b]

[b]

6:45 pm

Me

[b]at least tell me what was reported, why cant they tell me this?[/b]

[b]

6:46 pm

Clarissa A.

[b]I

would love to provide information regarding account suspension, or

filing a case review however, since this kind of cases are solely

handled by Enforcement, it prevents me from giving you those information

since we are from Xbox Billing department and our tools are pretty

limited to those info. [/b]

[b]
6:48 pm

Me

[b]the funny thing is tho is that everyone say that this is handled by enforcement and yet enforcement is no where to be found. lol[/b]

[b]

6:49 pm

Clarissa A.

[b]We strongly suggest for you to create a post on [url='[URL="http://forums.xbox.com"]Results in Xbox - Microsoft Community[/URL]']
forums.xbox.com[/url] as well in regards what happened to you. I would appreciate your understanding.[/b]

[b]
6:49 pm

Clarissa A.

[b]That's their only point of contact. We, as customer support doesn't have direct contact with Enforcement too.[/b]

[b]
6:51 pm

Me

[b]what

should i say on the forum? because this seems to me like posting in

more of a soical enviroment and we both know nothing will come of it[/b]

[b]

6:51 pm

Me

[b]thats what im saying tho, no one knows how to get a hold of enforcement???[/b]

[b]

6:51 pm

Me

[b]possibly

i should post in the forums that there should be more communication

between customer service and the enforcement team! do you think that

would work lol[/b]

[b]

6:53 pm

Clarissa A.

[b]It

would depend on you. Xbox Ambassadors may be able to review your post

and possibly check what happened. If you don't mind me asking, is this

your gamer tag ? Let me try to check when your account suspension will be lifted.[/b]

[b]
6:54 pm

Me

[b]i

seriously cant believe right now that you are telling me that the only

way anyone can get a hold of enforcement is by posting in the forums?[/b]

[b]

6:55 pm

Me

[b]yes its [/b]

[b]

6:55 pm

Me

[b]and hopefully someone will get back to you.. lol[/b]

[b]

6:56 pm

Clarissa A.

[b]All of the account suspension issues are handled by Enforcement, and that prevents me from giving any other information to you.[/b]

[b]
6:57 pm

Clarissa A.

[b]Thanks for confirming the gamer tag! Upon checking, the suspension is up until Jul 28, 2018 2:30:09 AM.
[/b]

[b]
6:58 pm

Me

[b]gahhh its friday this is so lame![/b]

[b]

6:58 pm

Clarissa A.

[b]Aside

from this, I would love to assist you further however I don't want to

take too much of your time anymore. Aside from this, do you have any

questions or clarifications before we call it a day?[/b]

[b]
6:58 pm

Me

[b]i didnt do anything honestly![/b]

[b]

6:58 pm

Me

[b]please, could i get a number or something to call? this is unacceptable[/b]

[b]

7:00 pm

Clarissa A.

[/b][/b]
[b][b][b]7:01 pm

[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]

 

for information about your ban and to see about submitting a case review, you would need to go to http://enforcement.xbox.com