Bank processed purchase but it doesn't appear on Xbox

PLASMAVERSE · Nov 25, 2019

Hello,

I've just purchased the add-on for Destiny 2 (Shadow Keep) for 20.99€ (currently 40% discount), but at the end of the ordering process (https://www.microsoft.com/de-de/p/d...activetab=pivot:regionofsystemrequirementstab)

there seemed to be some kind of glitch.

I checked my bank immediately afterwards and the purchase was processed by the bank and the money transferred. But the game does not appear on my account at all.

Thanks for help!

:)

PLASMAVERSE

Btw, I can prove it with the BIC, IBAN, and "Usage Note" of the purchase if needed.

XBF Steven R

Hey there PLASMAVERSE,

Thanks for reaching out to the Forums for advice on how to hopefully access that Shadow Keep DLC. I can definitely see how this could be pretty puzzling for any person to come across. I recommend making sure that it's in the
order history for your account as soon as possible.

If it's there, I wholeheartedly suggest first
power cycling your console and then
removing and redownloading your account back to your console.

When you get the chance, give those steps a shot and let us know if that helped.

Thanks for reading!

PLASMAVERSE

Thanks very much XBF Steven R.

The item did not appear in the order history as of yet.

A very helpful person from the Xbox Live chat is already helping me solve the issue.

It seemed there was a problem when the browser tried to send the authentication info back to the other tab, but the order could be found in the system and so it should be resolved in a few minutes.

Thanks again!

Dante 420

I bought the game 2 years ago when it came out. I went through my Xbox purchase history and it’s not there. Yet it still appears as processed on my bank account.

JosefLBohorquez

You can try to speed up to process contacting your bank.

But as long as the order appears as cancelled in your Microsoft account order history this means that Microsoft doesn't have the money

Bank processed purchase but it doesn't appear on Xbox