Baldurs gate 3 keeps crashing after the logo pops up

Hello Xxbigmike140,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with Baldur's Gate 3.Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.



First, try clearing the cache on your Xbox. To do this, go to Settings > System > Storage > Clear local saved games. This will clear the cache and may resolve the issue.



If that doesn't work, try uninstalling and reinstalling the game. This will ensure that you have the latest version of the game and may resolve any issues with the installation.



If the issue persists, you can try contacting Larian Studios, the developer of Baldur's Gate 3, for further assistance. They may be able to provide additional troubleshooting steps or offer a solution to the issue. They have a better view than us here on community since they can access the game's system manually.

To contact Larian Studios, you can visit their website at larian.com



I hope this helps!
YanYannn
Microsoft Community Moderator

Not only is baldurs gate 3 coming out but a double pack of baldurs gate enhanced and baldurs gate 2 dark alliance enhanced. I am looking forward to playing thrm all over again

Hi, Tdem! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Baldur's Gate 3.

If this only happens with Baldur's Gate 3, it may be due to an issue with the game itself. The best support channel for in-game problems such as the one you are experiencing with BG3, is contacting the game's publisher or dedicated support team. In this case, that is Larian Studios.

Larian Studios Support can be reached at: https://larian.com/support

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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For your reference, this is mentioned in the thread titled "How do I get the right game support?" by Microsoft Employee and Forum Owner 'XBF John', at: https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Best regards,
- AJ

I'm going to keep enjoying Baldur's Gate through the holidays.

I'm going to keep enjoying Baldur's Gate through the holidays.