Baldurs gate 3 crashes loading into character creator

I have the same issue, eula, brightness, nudity options, then the main menu. I click new game and choose a difficulty then it crashes and takes me home. No error message or anything. Uninstalling and re-installing doesn't help nor does disconnecting my larian account. Only game that does this to me.

Hello sindy and jakyValdez,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello sindy and jakyValdez,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the crushing issue of Baldur's Gate 3 on your end. Just a reminder, we are not able to double check your account and game here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-Is this issue happening to all your games?
-Are you getting any error message?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

•Test your network connection:

A network connection issue can sometimes affect gameplay. Here’s how to test your Xbox connection:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system > Settings > General > Network settings.
   
   Note Any outages will appear under Current Network Status.
   
3. On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.
   
   •Try using a different profile:
   
   Sometimes gameplay can be affected by corrupted profile data on your Xbox console. To see if this is the case, try playing the same game using a different profile on your console.
   
   1. Press the Xbox button  to open the guide.
      
   2. Select Profile & system, and then select Add or switch.
      
   3. Select a profile other than the one you were previously using.
      
      • Remove and re-add your profile:
      
      If the profile on your Xbox console is causing the gameplay issue, the profile data for the game might be corrupted. You can fix this by removing this profile from the console and then downloading it again. To remove your profile:
      
      1. Press the Xbox button  to open the guide.
         
      2. Select Profile & system > Settings > Account > Remove accounts.
         
      3. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
         
         Press the Xbox button  to open the guide.
         
      4. Select Profile & system, select Add or switch, and then select Add new.
         
      5. Type in the email address and password that you use to access your Microsoft account (the same account you just removed).
         
         •Clear the local save and resync with the cloud:
         
         It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
         
         First, delete the local save:
         
         1. Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
            
         2. Highlight the game title, and then press the Menu button  on your controller.
            
         3. Select Manage game and add-ons > Saved data.
            
         4. Select Delete all to remove the local save of this game, then follow the prompts.
            
         After you delete the local save, restart your Xbox:
         
         1. Press and hold the Xbox button  in the center of your controller.
            
         2. Select Restart console, then follow the prompts.
            
         After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.
         
         Try playing the game again to see if re-syncing with the cloud corrected the game problem.
         
         I also saw a thread here wherein your issue is similar. You may also double check this thread Baulder's Gate 3 Crash on startup (Xbox Series X) - Microsoft Community and try the steps that worked on other users.
         
         Hope I helped! Please do not hesitate to ask if you have further concerns.
         
         YanYannn
         Microsoft Community Moderator
         

Not only is baldurs gate 3 coming out but a double pack of baldurs gate enhanced and baldurs gate 2 dark alliance enhanced. I am looking forward to playing thrm all over again

Hi, Tdem! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Baldur's Gate 3.

If this only happens with Baldur's Gate 3, it may be due to an issue with the game itself. The best support channel for in-game problems such as the one you are experiencing with BG3, is contacting the game's publisher or dedicated support team. In this case, that is Larian Studios.

Larian Studios Support can be reached at: https://larian.com/support

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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For your reference, this is mentioned in the thread titled "How do I get the right game support?" by Microsoft Employee and Forum Owner 'XBF John', at: https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Best regards,
- AJ