balance incorrect

Discus and support balance incorrect in XBoX Rewards & Social to solve the problem; since 2014 my rewards or actions are not showing. i have had yearly subscriptions that have not shown up on here and possible micro transactions. thank... Discussion in 'XBoX Rewards & Social' started by InsanePower, Nov 24, 2016.

  1. InsanePower
    InsanePower Guest

    balance incorrect


    since 2014 my rewards or actions are not showing. i have had yearly subscriptions that have not shown up on here and possible micro transactions. thank you

    :)
     
    InsanePower, Nov 24, 2016
    #1
  2. Delta2693
    Delta2693 Guest
    Promotion Balance Incorrect

    The best thing for me to do is to contact microsoft billing again?
     
    Delta2693, Nov 24, 2016
    #2
  3. Delta2693
    Delta2693 Guest
    Promotion Balance Incorrect

    The email came from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I am not really sure what promotion it was for but the email said that its was expiring. Commerce said that the most recent activity was in 2013 and I received the email about the expiring promotion on 8/04/14.
     
    Delta2693, Nov 24, 2016
    #3
  4. Smwutches
    Smwutches Guest

    balance incorrect

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As of July 1, 2014, there are no offers to receive credits for renewing gold.
     
    Smwutches, Nov 24, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello InsanePower,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    balance incorrect

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

    As of July 1, 2014, there are no offers to receive credits for renewing gold.
  7. XBLRewards8 Win User

    balance incorrect

    Hello InsanePower,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
  8. onyxishere Win User

    Promotion Balance Incorrect

    You can contact phone support again to confirm what we've said but I'm pretty sure that it's accurate.
  9. StefanNeubauer Win User

    Promotion Balance Incorrect

    all automatically converted msp are valid until mid2015, all msp Cards that are redeemed after converting was started will ofc still add a value, but this expires after 1 year
  10. onyxishere Win User

    Promotion Balance Incorrect

    I think I know what's going on here. First off the email is not a Rewards program but comes from Billing to let you know what's going on with your account purchases.

    What I believe the email was doing was informing you of the amount that you had in the account expiring. When the system switched from MS Points to Currency any existing MS Points were automatically converted to currency for you at the time. However, the
    money you had in your account was only valid for one year beyond the date of that switch. The email was more than likely information to let you know the promotion period was over and the amount that was there has expired.

    For more information on that you can click the link below or contact phone support again for more clarification.

    support.xbox.com/.../microsoft-points-retire-faq
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