Balance gift card turkey

Hello, AlexGora1. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Where are you physically located? Just your country.
— From which authorized retailed did you purchase this gift card?
— Is your Microsoft account region set to Turkey?
— Does the balance cover the entire purchase, or you're trying to pay the difference with a credit/debit card?
— Do you receive the same message when trying to purchase the desired content on Xbox.com/tr-tr

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

i got a gift card from a firend from turkey i set my region to turkey but is not working and it covers the entire price. And the gift card is in my account but i cant spend it

Are you physically in turkey or did you buy cards from.an online vendor to use the cheaper prices that won't work you need a valid payment option on file not just balance to confirm you are in turkey

Hello!

I tried to make a purchase from the console and using the website on my phone and PC. Unsuccessfully, the payment does not pass, although the balance allows. I already had the purchase of games using gift cards, everything was always successfully bought.
Only I used another store and region, not Turkey.

Currency from gift cards can only be used in the region they are created for. If you're not physically in Turkey, they will not work.