BAD POOL CALLER error when accessing app network settings - APP XBOX

Hi,

There are several reasons why Xbox app will crush and show you a blue screen error, in this case some of the components of the game is corrupted or the drivers of your PC needs to be updated. To isolate this issue, please provide us additional information
by answering the following questions below:

1. Is this only happening while you open network settings on Xbox app?

2. Have you attempted any troubleshooting steps yet?

Hi there,

thanks for answering, here below to your points:

1. Yes it is only happening while i am on the network settings in Xbox App, as soon as the " server connection" ends loading and it's about to show the status ( never see it until now ) the PC crashes

2. i tried the following solutions found on different forums:

-Deleting and reinstalling Xbox APP

- running windows troubleshooter

- searching for updates both on windows 10 and xbox app

- logging in with a different microsoft user on app

- starting the app with a different windows user

unfortunately nothing seems to work until now.

Thanks

Hi,

There are several reasons why Xbox app will crush and show you a blue screen error, in this case some of the components of the game is corrupted or the drivers of your PC needs to be updated. To isolate this issue, please provide us additional information
by answering the following questions below:

1. Is this only happening while you open network settings on Xbox app?

2. Have you attempted any troubleshooting steps yet?

Hi there

FakerHau0921 !





Thanks for reaching out! I'm sorry to hear about the issue with the Xbox app. Corrupted data may cause the app to
not to work properly.



Here are two steps on how to isolate system issues:



Method 1erform
a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the
linkon
how to perform a clean boot.

Method 2:
Here is a
linkon
how to download Apps Troubleshooter.



Have you tried to uninstall/re-install the Xbox App?



Here are steps below on how to uninstall and reinstall Xbox app:



1. Click Start, and then type Windows PowerShell on the search box.



2. Right-click, and then select Run as administrator.



3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*|
Remove-AppxPackage



4. Hit Enter.



Launch Windows Store and download Xbox App.



I hope this helps.
Let us
know the results

Thanks for reading!

Hi Faker,

Sorry for the second link, it is now fixed and you are able to view it.

Brad

Hi Faker,

Thanks for coming to the forums and creating your own thread. The error is usually caused by drivers not working correctly or overclocked. You can check out these two links to see if they help.

1. Troubleshoot blue screen errors
2. A
   thread by ZigZag (MS-MVP)

Try these and let us know. Also let us know what troubleshooting you have done.

Thanks,

Brad