Bad People

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SMC, here in this community the procedures are more focused on gameplay issues on Xbox consoles and PC cases like this report are handled internally by Microsoft Enforcement.

voteDC is right -- you should immediately change the e-mail address attached to the Live account and also change the password.

If you have an XBox 360 yourself, recover the account to your system using the new e-mail and password, then do the following:

1. Hit the Guide button

2. Press right to get to Settings

3. Scroll down to Account Management

4. Press right and goto Your Information

5. Scroll down to Password at Sign In

6. Press A

This screen will give you two options. 'Require password here' and 'On all other consoles'

If you choose 'On all other consoles', it will basically reset the 'Save Password' flag on all other consoles except yours -- in other words, since the e-mail address and password have been changed, when they get the prompt to provide information, they
won't have any of the new info.

I would highly suggest doing this after you change the e-mail address and password.

I'm sorry for your loss. I don't think you'll find the help you need here though. First, it's against the TOS to provide personal information, including others' gamertags, so this post will likely get deleted or censored. Second,
this isn't a matter that MS can handle, this is an issue of personal theft in which case you need to contact the police. And, like someone before me stated, change the passwords to account you still have access to. Good luck.

Sorry to hear that. The first thing you should do is

http://www.xbox.com/en-US/Live/Account-Security/What-To-Do

I believe MS log the IP address when the account logs in so the police may be able to get that. The police could get the info from the ISP as to who had that IP address at the time and make further enquiries. It is a bit of a longshot but worth a go.

VoteDC is right, contact the police and work with MS to track them down, it's happened before. I hope they get the punishment they deserve.