Bad image and no sound. Please help!!

Nicolas Guffanti · Apr 5, 2023

Hello, my console started working really bad today. I have no sound and the image is as seen below. I tried different cables and solutions but nothing seems to work.

Any help please??? Should I change hdmi port inside or something like that?

Thanks

:)

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your video problem.

Please try some steps on this link:

https://support.xbox.com/en-US/help/hardware-ne...

If it does not help, I suggest changing HDMI ports to check if that is the issue.

You can also try this reset option:

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

MaximumExtreme

Press and hold your finger to the power button until the console turns off then unplug it from the outlet for 30 sec then plug it back in and power back on. Hopefully it will start booting up normally

SithLord Peter1

I have unplugged everything and replugged everything but I'm still not getting any signal or sound. The Xbox360 fan turns on and the on button lights up but my tv says there is no signal and there is no sound.

(I think my Xbox is the original white one).

VALTER SILVA-DE8CFA8

After the last xbox app update 7.7.21024.0000 streaming xbox one to pc has issues... the image don't appear only sound and xbox controller is ok. It´s impossivel to play...

Please verify.

Sorry bad english

Rodrigo Oliver

Hi George my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to run a system scan?

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Type this command: sfc /scannow

Press Enter.

If any error is found, follow the prompts to fix it.

Then, please, repair the XBOX app installation:

Press the Windows Key+X > Select Apps > Search for XBOX > Advanced > Repair

Let me know if it works!

Bad image and no sound. Please help!!