Bad customer services

John Seymour2 · Apr 20, 2023

Why does Xbox use automated response when dealing with customer's?, I need a refund and they keep telling me that I have had a refund when I only got a Microsoft points redemption. They also got me for a 10 dollar gift card o spent 9500 points on and have not got ..all together it's about 25.00$ they owe me.about to call bank

:)

xX Deano Xo

dont think you will get a refund if it was a review you saw it in, but if it was in the item description of microsoft store then yes you have a right to your money back as it did not fulfilled none of those roles

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello John, all refund requests are made via the online form, unfortunately the Xbox community or support cannot assist you with refund requests.

Mikeysoonerfan

You were about 2 hours and 10 minutes more patient then I would have been. I have never bought anything from the microsoft store. I tend to stick with amazon. Have never had any issues with returns for them. Most of the time it is super easy.

Mister Fitzer

Mate, I'm very sorry to hear about this issue. If you would like to send me the SR numbers from your calls in a PM (you can do so by using the envelope icon below this post), I would be happy to take a look. But please do not spam these forums, as repeated
posts with the same content will result in a temporary ban.

Daniel Breitschaft

Hi,

What would be the model of this headset?

There are a lot of complaints about service channels lately, possibly from inexperienced hiring due to increased call requests. I believe that this situation should change in the future, but we have to have a little patience and understanding.

Bad customer services