Bad customer service

EVOL ROAMS · Dec 19, 2019

All i wanted was to return a headset that was advertised that you could hear voice chat and game chat, has a chat mixer and us comfortable. Reviews and description were wrong cause it fulfilled none of those roles. Tried to call microsoft store support which
as you can see by the picture was no good, tried to talk to someone on the facebook page but no reply, tried an open a chat window with support but they just referred me to the same number that transferred me repeatedly to people i could barely understand
with thick accents telling me “wrong department” and ultimately i sat in limbo for two hours and twenty minutes. I dont believe ill ever make another microsoft store purchase again. It was a terrible experience everywhere i turned for help.

C.stanish

:)

xX Deano Xo

dont think you will get a refund if it was a review you saw it in, but if it was in the item description of microsoft store then yes you have a right to your money back as it did not fulfilled none of those roles

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello John, all refund requests are made via the online form, unfortunately the Xbox community or support cannot assist you with refund requests.

Mikeysoonerfan

You were about 2 hours and 10 minutes more patient then I would have been. I have never bought anything from the microsoft store. I tend to stick with amazon. Have never had any issues with returns for them. Most of the time it is super easy.

Mister Fitzer

Mate, I'm very sorry to hear about this issue. If you would like to send me the SR numbers from your calls in a PM (you can do so by using the envelope icon below this post), I would be happy to take a look. But please do not spam these forums, as repeated
posts with the same content will result in a temporary ban.

Daniel Breitschaft

Hi,

What would be the model of this headset?

There are a lot of complaints about service channels lately, possibly from inexperienced hiring due to increased call requests. I believe that this situation should change in the future, but we have to have a little patience and understanding.

Bad customer service