Bad customer service rep

That sucks, I hope that rep gets dealt with.

Hey there, I'm sorry that that happened to you. The best course of action would be to keep trying support and hopefully get someone else on the line who can help you. Also, at the bottom of the contact support page there's a "give feedback" button you can
click on you may want to give a look to. https://beta.support.xbox.com/contact-us

If there's anything the community volunteers on the forums like the Xbox Ambassadors or the Xbox MVPs can do to help, we're also here to give troubleshooting advice and some degree of support help.

dont think you will get a refund if it was a review you saw it in, but if it was in the item description of microsoft store then yes you have a right to your money back as it did not fulfilled none of those roles

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello John, all refund requests are made via the online form, unfortunately the Xbox community or support cannot assist you with refund requests.

You were about 2 hours and 10 minutes more patient then I would have been. I have never bought anything from the microsoft store. I tend to stick with amazon. Have never had any issues with returns for them. Most of the time it is super easy.