Backwards compatibility not working 0x8082000c

Jacob227 · Nov 30, 2021

Since a recent update in the last few months my Xbox One S no longer can read any xbox 360 discs that previously worked.

I have tried Dead Space 1/2, Gears of War 1/2/3 and Ninja Gaiden 2 all were previously installed and working but now when I try to put the disc in it says "This game cannot be played here"

I have tried all suggestions online including restarting the console, soft reset and now a hard factory reset. And it still has the same issue. I'm now unable to play any physical 360 games that I own on the Xbox One S

I have also already tested the disc drive to see if that's the problem and it plays xbox one games fine, DVD's and Blurays fine as well. So it is only Xbox 360 games that do not work.

:)

Jacob227

Any other suggestions?

I decided not to try pulling the hard drive and formatting and have tried every other suggestion I can find (including the console reset and offline update)

I might try calling Microsoft directly and speaking to their support when I have time.

Jacob227

I did the offline system update and still no change, gives me the error that the game can't be played.

I'm thinking at this point the only option I have left is wipe the drive and download fresh firmware/OS and set up from scratch.

Jacob227

I'll give that a go over the weekend when I have time, but since all posts indicate it to be a firmware issue I'm wondering if the offline update will actually update the firmware (or even allow me to install it if the console is already reporting that version as the current one)

Christopher Revoredo

You could try this:

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

YOU WILL NEED YOUR EMAIL AND PASSWORD

Jacob227

Hi Christopher,

Thanks for the reply, I've also tried that too and it didn't work unfortunately

Backwards compatibility not working 0x8082000c