Axolotl Beanie item not appearing in Minecraft Character creator

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. For specific questions and problems like this, I suggest you contact the game support, as it's something inside the game, and as informed the code appears as redeemed in your account. To contact them please use the link below.

https://help.minecraft.net/hc/en-us/requests/new

* Thank you in advance for contacting, I hope this can help you.

Hi Catherine,

Thank you for posting in Microsoft Xbox Community. I understand that your daughter wants to change the look of her character in Minecraft Bedrock edition.

Here is how to equip new items to your character in the dressing room.

Note: The Dressing Room is exclusive to Minecraft: Bedrock Edition.

How to use the Dressing Room in Minecraft

Character creator items

If you are looking to add character creator items to your Minecraft character, follow these steps:

Start Minecraft: Bedrock Edition. 

Select Dressing Room. 

Select the character slot you want to edit or a new one. 

Select Edit Character. 

Open the Body or Style tab. 

Find the item in the proper section. 

Click Equip.

How to equip classic skins in Minecraft: Bedrock Edition

If you instead want to use a classic skin from something you purchased in the Marketplace, do the following:

Start Minecraft: Bedrock Edition.

Select Dressing Room.

Select the character slot you want to change the skin of or a new one.

Select Edit Character.

Select Classic Skins on the left bar.

Browse through and select the skin you want to use.

Click Equip.

Note: Classic skins cannot be customized with character creator items.

If you're still experiencing issues, go into the game settings, log out of your Minecraft account, and then log back in to resync your account.

Regards,

Alvaro

Hi Kyle,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues changing the skin of your character in Minecraft. If Minecraft doesn't recognize your skin, then go to the main Minecraft Settings page, find the General tab, and make sure "Only Allow Trusted Skins" is toggled off.

Here is how to equip new items to your character in the dressing room.

Note: The Dressing Room is exclusive to Minecraft: Bedrock Edition.

How to use the Dressing Room in Minecraft

Character creator items

If you are looking to add character creator items to your Minecraft character, follow these steps:

Start Minecraft: Bedrock Edition. 

Select Dressing Room. 

Select the character slot you want to edit or a new one. 

Select Edit Character. 

Open the Body or Style tab. 

Find the item in the proper section. 

Click Equip.

How to equip classic skins in Minecraft: Bedrock Edition

If you instead want to use a classic skin from something you purchased in the Marketplace, do the following:

Start Minecraft: Bedrock Edition.

Select Dressing Room.

Select the character slot you want to change the skin of or a new one.

Select Edit Character.

Select Classic Skins on the left bar.

Browse through and select the skin you want to use.

Click Equip.

Note: Classic skins cannot be customized with character creator items.

If you're still experiencing issues, go into the game settings, log out of your Minecraft account, and then log back in to resync your account.

Regards,

Alvaro

Thank you so much, i got the account, is it possible to merge the accounts so i have all my minecraft stuff on just one? Or make them all share the same marketplace and character creator items

I miss all my props and other items I got for achievements (like the Gears of War beanie, Castle Crashers cardinal, and Minecraft creeper hat). Also, I used to love scrolling through all my friends' avatars side by side and I miss that too.