Awesome Customer Support

What's up Everyone, I just want to give my CSR a shout out for her patients and help with my DL games that went missing after an update. So what had happened was, my Xbox One S was updating on Saturday when I returned to play games I notice all my dl content
and games were gone my gb were at 0, so I didn't panic I have had updates when the games goes to the store and all I have to do Is DL them back again, but this time the store wanted me to purchase the games it was like I never owned them. After two days of
googling and you tubing, trouble shooting and doing a recovery still no games, so I called the support team, and the representative went through the two accounts I had and said she sees my where I have achievements for the game but no license for them, after
almost 2 hours we both came to the conclusion of a lost account but I could only remember the letters not the numbers that was the gamertag given to me from the Xbox, and like that the next thing was trying to remember the email, which I didn't but she accidently
sent a text to confirm the account and it went to the email I had up anyway I guess as a secondary, and boom pow bang I was able to reset my pswd get my account back and she saw all my games license. 2 hours of trying to figure out how to not lose $200 worth
of games! Xbox One Representative you are my Superwoman!

:)

 

Is anything being done about our leaked info and hijacked accounts or is XBOX still denying there is a problem.

well that is some fantastic customer support microsoft has. super awesome.

 

A very happy customer....Awesome Xbox support

Glad to hear about your great experience Booyang!