Automatically signed out of Xbox App on my login only

StevenK,

I have followed all the steps on those two articles (the first is the one linked in the Xbox app) except for "If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed." I am using Windows 11, and when I go to Settings > Accounts, there is no option to remove an account.

I really have no intention of resetting my PC. I have so many apps, applications, and custom settings, that it would be devastating to reset and have to redo all of it. I have too many game launchers and game saves that are scattered across 4 different drives to get it all straight. If we can find no other way to fix the problem, I will just cease using the Xbox app until the next time I decide to make major changes to my PC and completely rebuild it. I don't see that being anytime soon. Please help me find a better solution.

Thanks,

Matt

Hello Squarephreak,

Thanks for reaching out to Microsoft Community.

We're sorry to hear about this issue on your Xbox app. We understand how frustrating this could be. Let's work together to get this issue rectified then.

Based on your description, if your account works fine on the Xbox app from a different PC, then this might have something to do with your device itself. Since this is an app-specific issue, may we know if the methods you followed to troubleshoot this particular problem were from these support articles?

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Fix problems signing in to the Xbox app - Microsoft Support

Furthermore, if you plan in resetting your device, you need to back up all your data and will have to reinstall some applications and software again.

We look forward to hearing from you.

Regards,

StevenK

Does it matter that it was Xbox Support via Twitter that told me that it was a Windows issue and I should reach out to Windows Support (after trying about a dozen different methods of trying to fix my problem)? Is contacting them via this method going to change their ability or methods of attempts?

Thanks for keeping us posted, Squarephreak.

It's unfortunate that those methods did not work.

At this point, it would be best to get in touch with the designated Xbox support team for real-time assistance and further options of your case.

Please contact the live support team through Contact us | Xbox Support.

Just log in again, you can't remove the login screen from the Xbox app, sometimes you log out automatically form the xbox app for Windows PC, just login again.