authenticator codes gone and cant recover them due to new phone

But can I request a new authentication code to recover my account?

My microsoft account was hacked and they changed my email, password and phone number. I still can see my authenticator generating codes. I tryed to recover it but i cant. They say that i cant prove that the account was mine. I dont know how to prove that the account is mine. I have all my documents saved in word and powerpoint on that account and i dont want to lose them + a lost of things in some games.

I can prove that I use this account since 2018 and that it was and it still is connected to my epic games account

Yes, that is what I´m telling you

Recovering a 2fa method is pretty much impossible without the authentication method(phone or email)

Or the backup codes given to you when 2fa is first enabled.

Hi,

I pay £28.99 a month for my Xbox on a 2 year plan and it comes with Ultimate Pass.

I'm unable to sign in because I my son kept putting the password in wrong and he has locked all of my accounts.

I can't sign in because I didn't have authenticator set up and I no longer have the phone number registered. Microsoft will not help and keep asking me to fill in the recover account form which is impossible to do and they will not recover my account.

I cant afford to sign up to ultimate pass again on a new account and it is already included in the £28.99 that I already pay.

How can this be sorted?

Thanks

Jason

When you first setup 2 factor authentication it would have provided you with several backup codes (which are meant for this exact sort of situation) and it would have told you to save them somewhere safe.

Did you save those codes like it told you to? If you did then you can enter one of them whenever it asks for the code being sent to you. If you did not save those codes like it told you to then unfortunately the account would be unrecoverable.

Those backup codes are your last resort for recovering an account in this sort of situation.

You've actually gone to the right place. Xbox chat nor phone support does not have a way to recover messages that where sent to you and have been deleted. They also don't send promotional codes to replace what was deleted. Only the official support on this
promotional forums would be able to recover the code that was on the deleted message. Just wait for one of them to get it for you.