Authenticating?

Discus and support Authenticating? in XBoX on Windows to solve the problem; I am trying to access the HBO Now app after not accessing for a few months on my Xbox 360. Every time I click on the app I receive the message... Discussion in 'XBoX on Windows' started by MaceyNickelette, Mar 7, 2017.

  1. Authenticating?


    I am trying to access the HBO Now app after not accessing for a few months on my Xbox 360. Every time I click on the app I receive the message authenticating with just a spinning circle. It will do this for hours and I have tried for several days to access
    the app. I have deleted the app and re-downloaded several times and restarted the Xbox. The app work so fine on my iPhone, so what could be the issue?

    :)
     
    MaceyNickelette, Mar 7, 2017
    #1
  2. Paul Bab
    Paul Bab Guest
    Hi,

    There are different reasons that can affect the performance of an Xbox 360 application. Let's gather the following information to properly isolate your concern:

    • What is the exact error message that you are getting?
    • Are you encountering issues with accessing other applications as well on your Xbox 360 console?
    • Is your Xbox 360 console connected to a wired or a wireless network?
    • Have you tried connecting your Xbox 360 console to a different network and check if the same instance occurs?

    To help resolve your concern with accessing the HBO Now app on Xbox 360, refer to the solutions below:

    Solution 1: Test your Xbox Live connection

    1. Press the Guide button on your controller, then select Settings, select System Settings, and select Network Settings.
    2. Select the name of your Wireless Network, or select Wired Network for a wired connection.
    3. Select Test Xbox Live Connection.

    Solution 2: Clear System Cache

    1. Press the Guide button on your controller, go to Settings, and select System Settings.
    2. Select Storage.
    3. Highlight but don’t select a storage device, and then press Y on your controller for Device Options.
    4. On the Device Options screen, select Clear System Cache.
    5. When prompted to confirm storage device maintenance, select Yes. Note When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen.
    6. Restart your console and try accessing the app this time.

    Solution 3: Remove ans re-add your Xbox profile on Xbox 360

    Refer to this link and perform the steps provided. Make sure to restart your Xbox 360 console before re-adding your Microsoft account.
    Then, access the app again and check if the same instance occurs.

    Solution 4: Roll back and reinstall system updates

    1. Press the Guide button on your controller.
    2. Go to settings and select System.
    3. Select Storage.
    4. Enter the following button sequence: X, LB, RB, X, LB, RB, X.
    5. Select the option to roll back all system updates that are installed. The console will restart automatically and then download the updates again.
    6. After its completion, try accessing the app this time and check if it works.

    Also, feel free to check the
    Xbox Live Status page
    for any service alerts.
     
    Paul Bab, Mar 8, 2017
    #2
  3. DrifterX22 Win User

    2fa

    Enable 2FA fortnite

    To opt into Two-Factor Authentication:

    1. In your ACCOUNT Settings, click on the PASSWORD & SECURITY tab to view your security settings.
    2. At the bottom of the page, under the TWO-FACTOR AUTHENTICATION heading, click to ENABLE AUTHENTICATOR APP or ENABLE EMAIL AUTHENTICATION as your two-factor method.
    If you prefer to use an authenticator app for two-step verification, here are a few common authenticator apps that can be found in your mobile device app store:

    • Google Authenticator
    • LastPass Authenticator
    • Microsoft Authenticator
    • Authy
    Keep your account safe and remember, Epic employees will never ask for your password!
  4. Paul Bab Win User

    Authenticating?

    Hi,

    There are different reasons that can affect the performance of an Xbox 360 application. Let's gather the following information to properly isolate your concern:

    • What is the exact error message that you are getting?
    • Are you encountering issues with accessing other applications as well on your Xbox 360 console?
    • Is your Xbox 360 console connected to a wired or a wireless network?
    • Have you tried connecting your Xbox 360 console to a different network and check if the same instance occurs?

    To help resolve your concern with accessing the HBO Now app on Xbox 360, refer to the solutions below:

    Solution 1: Test your Xbox Live connection

    1. Press the Guide button on your controller, then select Settings, select System Settings, and select Network Settings.
    2. Select the name of your Wireless Network, or select Wired Network for a wired connection.
    3. Select Test Xbox Live Connection.

    Solution 2: Clear System Cache

    1. Press the Guide button on your controller, go to Settings, and select System Settings.
    2. Select Storage.
    3. Highlight but don’t select a storage device, and then press Y on your controller for Device Options.
    4. On the Device Options screen, select Clear System Cache.
    5. When prompted to confirm storage device maintenance, select Yes. Note When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen.
    6. Restart your console and try accessing the app this time.

    Solution 3: Remove ans re-add your Xbox profile on Xbox 360

    Refer to this link and perform the steps provided. Make sure to restart your Xbox 360 console before re-adding your Microsoft account.
    Then, access the app again and check if the same instance occurs.

    Solution 4: Roll back and reinstall system updates

    1. Press the Guide button on your controller.
    2. Go to settings and select System.
    3. Select Storage.
    4. Enter the following button sequence: X, LB, RB, X, LB, RB, X.
    5. Select the option to roll back all system updates that are installed. The console will restart automatically and then download the updates again.
    6. After its completion, try accessing the app this time and check if it works.

    Also, feel free to check the
    Xbox Live Status page
    for any service alerts.
  5. Corrison88 Win User

    Can't sign in.

    It's really the dumbest thing I've ever seen to require a code to be sent to the authentication app just to sign into the authentication app so that means if you ever accidentally get signed out of the authentication app for any reason you're screwed.
  6. DrifterX22 Win User

    Xbox won’t connect to wireless internet

    Is your wireless system asking for additional authentication or did you possibly setup two factor authentication on your MS account?
  7. Deadly Cyclone Win User

    Xbox Says Password is Wrong, Xbox.com Works Fine

    Nevermind. Apparently because I use an authenticator I needed an app password to sign into XBL as the Xbox doesn't support authenticators.
Thema:

Authenticating?

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