Audio se fue en Xbox one [Translation - Audio went on Xbox one]

Cristianfn164 · Jan 21, 2019

Hola, llevo una semana con una xbox one s y iba todo perfecto hasta que antes de ayer me descargue skype y me puse a hablar con un amigo pero mi sorpresa fue cuando al dia siguiente el audio de la xbox no me iba en los cascos solo salia en la tele y en la
unica aplicacion que me funcionaba el audio era skype.

Al descargar skype ¿se puede haber cambiado algo en la consola que cuando reconozca unos cascos solo los conecta con skype? Necesito ayuda por favor.

Gracias de antemano.

_______________________________________________

[Translation - Hello, I took a week with an Xbox One S and everything was perfect until yesterday I download Skype and I started talking with a friend but my surprise was when the next day the Xbox audio I was not going on the helmets only came out on TV
and The only application that I worked the audio was Skype.

When downloading Skype can you have changed something on the console that when you recognize a helmet only connects them to Skype? I need help, please.

Thank you in advance.]

:)

XBF Crystal P

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with the audio on the Xbox console.

I would recommend to
contact Customer Supportfor
further assistance.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
A new window will pop up
Type in contact Support - you will receive different options, such as:
- Message with an Xbox Gamer
- Call me back
- Ask the Community

Hope this helps.

Cristianfn164

Gracias por tu ayuda pero no se solucionó.¿sabes como conseguir el numero del soporte tecnico?

[Translation - Thanks for your help but it was not solved. Do you know how to get the technical support number?]

Cristianfn164

Soy de España

[Translation-I am from Spain]

XBF Crystal P

Hi there Cristian,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with the audio on the Xbox One.

I recommend to try the following article:
How to restart or power cycle your Xbox One console(Disconnect
and reconnect your console's power cable)

Try this and let us know the results.

XBF Diego M

Hi Christian,

I found this support number for Spain and the hours of operation:

Spain

Hours of operation:

Monday to Friday: 08:00-21:00

Saturday: 08:00-19:00

Sunday: 09:00-17:00

Phone Number

900 94 8952 *

900 94 89 53 * Hearing impairment (TDY device):

* Please note that access to free telephone number may not be possible in some mobile phone networks.
If you call from a mobile phone, you may apply your service provider charges. Contact your service provider for more information.

I hope this helps!

Audio se fue en Xbox one [Translation - Audio went on Xbox one]