Audio problems. Nothing seems to fix it.

Hello Holly L, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you're experiencing audio problems in Tom Clancy's The Division, here are a few troubleshooting steps you can try:

1. Ensure that both you and your friend have the correct audio settings enabled for Xbox Party Chat. On the Xbox Series X, go to the guide menu by pressing the Xbox button on your controller, navigate to the party tab, and check the party chat settings. Make sure the audio settings are set to "Headset & Speakers" or "Headset Only" to ensure that you can hear each other.

2. Confirm that your headsets are fully compatible with the Xbox Series X. While they may have worked fine previously, it's possible that they may have compatibility issues with the new console. Check the manufacturer's website or product documentation to ensure that the headsets are compatible with the Xbox Series X and that any required firmware updates have been installed.

3. Try different headset configurations to isolate the issue. For example, you can try connecting your headset directly to the Xbox controller instead of using wireless functionality or vice versa. Additionally, you can try using a different pair of headsets to see if the problem persists. This can help determine if the issue is specific to your headsets or the Xbox Series X.

4. Perform a full power cycle of the Xbox Series X. Hold down the power button on the front of the console for about 10 seconds until it fully shuts down. Afterward, unplug the power cord from the back of the console, wait for a few minutes, then reconnect the power cord and turn on the Xbox again. This can help clear any temporary software glitches that may be affecting the audio.

5. Ensure that both you and your friend have stable and reliable internet connections. Poor network connectivity can sometimes cause issues with voice chat. Consider running a network connection test on the Xbox Series X to check for any potential issues.

6. Try testing the voice chat functionality with other games or apps on the Xbox Series X. This can help determine if the problem is specific to Tom Clancy's The Division or if it's a broader issue with the console or headsets.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I've got the same problem. Hard reboots, messing with audio settings, and nothing seems to work.

Glad to hear it! Please let us know if it happens again.

Yeah it's really frustrating. Nothing seems to fix the problem.

I have had the same problem, even got a advance replacement from MS and the new unit has the same audio problem as my original. Nothing seems to correct the problem besides hooking everything up directly to the TV and not using the pass through.