audio not working on TV display

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today FunnyKong

Buddy, could you try this:

"a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.
b) Spot and expand the “Sound, video and game controllers”.
c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears.
d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software. If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it. (Ensure that PC is connected to Internet while performing this step)
e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step)
Follow the same steps for updating Video drivers. You can find video drivers under Display adapters in Device Manager."

By the way, is this the first time you connect the laptop to your TV?
May I know if you tried using another HDMI port?
And which troubleshooting steps you have done so far to fix this issue?

Original thread: https://answers.microsoft.com/en-us/windows/for...

I'll be waiting for your reply, greetings from another Microsoft user

Keep the driver as High Definition, usually the Intel Display Audio works if your sound card is one from intel.

Would be great if you double check this with AIDA64 software

Sending a video sounds good

And when I switch it back to high definition audio this happens

when I updated the driver it seemed to just switch to the TVs audio device "intel(R)display" or something like that, the driver the TV was first on, ive just restarted it, and when I do, its connected and I have access to the volume, but no matter what I fiddle with no audio comes out, I even tried testing the audio itself and all I get is "failed to play test tone"
yes it is my first time, and yes ive only used 1 HDMI cable, was I supposed to use multiple?

if youd like I could send a video of the issue to help better understand it mabye?