audio messed up on headsets

Hi there! Let's work on this together.

Kindly check your headset settings from the console:
Press the Xbox button to open the guide and select Profile & system > Settings > General > Volume & audio output.
Under Headset audio, choose one of the options in the Headset format drop-down menu.
***Try each option there.

Don't forget to check for your controller firmware updates. Please also refer to your headset manual on how to update its firmware.

Controller update: https://support.xbox.com/help/hardware-network/...

Kind regards,

If you hadn’t mentioned the part about the two consoles having the same audio settings, but the two sound different, I would’ve said that maybe it’s the headset audio format. On a certain console update, the audio format was changed. It sounded
really strange, but I couldn’t figure out what it was, so I messed around with stuff, before eventually changing the headset format to “stereo uncompressed”. That fixed it. It sounded exactly like it did before the update changed it. So, I don’t know, maybe
mess with the headset audio format in the volume and audio output settings, see if that helps at all.

I did mess around with the different audio formats. Stereo uncompressed does sound slightly better but I can still tell the audio is distorted. I’ll keep messing with the settings though to see if something clicks

Unplugged the headset. Still made no difference.

I had to mess with the tv's audio output.

If you hadn’t mentioned the part about the two consoles having the same audio settings, but the two sound different, I would’ve said that maybe it’s the headset audio format. On a certain console update, the audio format was changed. It sounded really
strange, but I couldn’t figure out what it was, so I messed around with stuff, before eventually changing the headset format to “stereo uncompressed”. That fixed it. It sounded exactly like it did before the update changed it. So, I don’t know, maybe mess
with the headset audio format in the volume and audio output settings, see if that helps at all.

Hello Doo-, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I’m sorry to hear you’re having some trouble with your audio when using headphones.
Based on your post description, I encourage testing with a different pair of headphones.

Let me know the results once you’re able to test.

However, in case the inconvenience persists. Please try downgrading your controller firmware by following the steps in this related support article or thread:

https://support.xbox.com/help/hardware-network/...

https://answers.microsoft.com/en-us/xbox/forum/...