Audio Issues on Xbox One using a Series X controller

I’m not sure if it’s a controller issue because I’ve switched out 3 different controllers, 2 for the Xbox one and I recently bought a Xbox series x/s controller and I’m having the same issue, and I’ve been using the same brand of earbuds for 3 years ever since I got my Xbox and I’ve had no disconnecting issues or audio issues until recent months just out of no where. And when I use the tv speaker instead the audio is completely fine and I’m able to hear however the controller will still disconnect or shut off.

Unfortunately, there is no built-in mic on the Xbox Series X and no bluetooth support if you're thinking to go that route.



You will need to attach a headset with a mic to the Xbox Series X controller. The Xbox Series X controller uses a standard 2.5mm audio connection for Xbox Live, you can use any standard headset. (It does not have to be something fancy or expensive.)



I hope this helps. Merry Christmas to all!

I have the exact same issue, same headsets too. I bought the Turtle 600 gen 2 and had this issue, then bought the new Xbox Wireless Headset, hoping it'd work better, but it doesn't. Exact same symptoms -- playing a game like Gears 5 or Metro Exodus, with a Series X and the new controller, any cutscenes will have audio stuttering after 10-20 seconds. If I move the stick on the controller, the audio comes back... and then stutters again after 10-20 seconds. This is repeatable and consistent. Standard (release) Series X software, latest updates applied to controller and headsets.

It's a known problem since launch, lots of reports, and lots of comments that it's being fixed in a future software release. Clearly this hasn't been fixed yet. So, is there any workaround, other than connecting an old Xbox One controller? Does it matter which audio codec is used (I'm using Dolby Atmos)?

It's not local RF interference, I've minimised that too, and ensured I have line-of-sight to the Xbox. And given that it is clearly reproducible and directly relates to whether the Series X controller is being used, and doesn't matter which headset I use, it definitely seems like a Series X problem.

Any suggestions? Thanks!

Xbox One, Xbox One S, and Xbox One X controllers work on Xbox Series X|S, and vice versa. However, Xbox 360 is on it's own, similar to the OG Xbox.

What's cool however is if you remote stream Xbox One, One S, One X, Series S, or Series X on, say, a PC, you can plug in a 360 controller and use it on the newer generation.

But no, newer controllers aren't supported on 360.

Thank you for the response but my controller is completely up to date. It actually just happened for the first time again with the xbox one x controller I was using. I think it's built in to the xbox series x/one x/one to stop recording if the controller is disconnected which causes this issue and makes the footage unusable. Not sure if you have a fix for that in particular but if not it seems it will continue to be an issue.