Audio Issues and problem with Reporting a Problem

Hi Hess. My name is Kyle and I'm an independent advisor.

You're running unfinished beta software; issues such as crashes and bugs are expected. The software has not been fully tested, hence why it is not yet released to the public and is instead distributed to insider members for further testing.

Please use the Xbox Report a Problem app to report these issues, the team needs to be aware of these problems so they can be fixed.

Press and hold the Xbox button , and then select Report a problem to launch the Report a Problem app.
Select Report new problem.

If you're experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics. Otherwise select Continue with standard diagnostics.

Please reach back if you have further questions.

Thanks,
Kyle

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

To report a new complaint:
1. Press and hold the Xbox button, and then select Report a problem to launch the Report a Problem app.
2. Select Report new problem.
3. If you're experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics.

For more details, kindly visit: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

I hope this helps.

I understand. Please report the problem using the Report a Problem feature on your console. This will help the Xbox team investigate and fix problems on the Xbox console.

When reporting a new problem:

For Category, choose System and Settings

Subcategory, choose Console Audio output issues

Please include all the details about your audio setup (make/model of TV and soundbar/receiver) in the description. (I should have mentioned this before in my last post)

After you do, simply reply to this post letting me know that you have done so.

Instructions on how to report a problem: Provide feedback to Team Xbox | Xbox Support

If you are able to successfully play another title, go to the "Instant Watching Activity" page and select the "Report a Problem" link next to the title that did not work. If you do not see the "Report a Problem" link, the problem has automatically been reported.

Could also be an HDCP (High-bandwidth Digital Content Protection) issue. If you would like some steps on troubleshooting Audio/Video issues in the HDCP case let me know and I'll post a guide for you.

Hi, thanks.
So is this happening only with games. Right?

I ask this because this a known issue:
"Some players have reported intermittent audio issues across the dashboard or when launching games or apps.
If you encounter this behavior, be sure to report this issue and choose the Report with advanced diagnostics option
Make sure to include information like audio setup, when this issue occurred, troubleshooting steps tried, and other relevant info."

Usually rebooting the conse fix the problem
If that isn't your case please report the problem with advanced diagnostics and detailed information as advised

Source: https://support.xbox.com/en-US/help/hardware-ne...

Report a problem:
https://support.xbox.com/en-US/help/account-pro...