Audio Issues After Reverting Controller Update

/u/Mvpeterson17 · Aug 4, 2022

Hello! I recently joined the Xbox Insider Update Preview. I updated my console, and without even thinking, I also updated my older generation controller when the screen detailing the update popped up. For whatever reason, the newer firmware on the Xbox Controllers doesn't work well with a game that I play (MLB The Show), so that's why I've been using an older controller. I was initially frustrated, but soon learned through research that I could thankfully revert my controller update. However, after I did this, there was no audio the headset plugged into the controller. The audio settings were visible when I tried to fix it, but I couldn't toggle anything. I tried updating my controller, and my audio worked. I tried reverting again, and it didn't work.

I've now come to the point where I backed out of the Xbox Insider Update Preview, reset my Xbox hoping it would fix the issue and this wasn't solely a controller bug, but my audio still doesn't work with the reverting controller firmware. I'm frustrated. I don't want to buy another old generation controller. Any fixes?

submitted by /u/Mvpeterson17
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Lucas Lauer

You are welcome and I'm really sorry about this. If you need any further assistance, please let me know.

Lucas Lauer

Users also reported here on the forum the inability to revert the controller firmware on some latest updates. In this case, the only other option would be to factory reset your console:

Press the Xbox button > Settings > System > Console info > Reset this xbox > Reset and keep my games and apps. The "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.

See if the issue persists and please let me know.

Lucas Lauer

Thanks for explaining this. In this case, I would suggest you to power reset your console and controller and test the audio again - on both firmwares. Please power reset the console and the controller one more time after changing firmwares:

1. Turn off your console, your controller and your router/modem.

2. Unplug all the cables from the console and modem (power, HDMI, etc..) and wait 2 minutes.

3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.

4. Plug all the cables on your console and turn it on.

5. When the console starts, pair your controller and see how it goes.

Please let me know if the issue persists.

Josiah Peterson

Thanks for your reply, Lucas!

Do you have another headset to test if the issue persists on it?

Yes, it still doesn't work. The audio settings look "grayed-out" and I can't select or adjust any of the settings.

Also, updating your controller firmware again did not help the audio? As you mentioned that with the new firmware the audio was not working only on MLB.

Sorry, I should have been more specific. The audio was not an issue with both firmware's for MLB, it's the analog sticks that are the issue. Because of that, I wanted to revert to the old firmware so I could play my game smoothly again, but once I reverted, the audio won't work. I've tried updating and reverting the firmware multiple times, but nothing seems to work. I would really like to avoid buying a new controller, but I'm aware that I might have to because it seems unlikely that I can fix this.

Lucas Lauer

Hello, Josiah. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

If factory resetting your Xbox did not work, then you would need to wait until another update comes to the console or the controller and see if the issue persists. Do you have another headset to test if the issue persists on it?

Also, updating your controller firmware again did not help the audio? As you mentioned that with the new firmware the audio was not working only on MLB.

Waiting for your reply.

Audio Issues After Reverting Controller Update