Audio Issue regarding Razer headsets

Hey Uneasier Drake,

Thank you for responding. I see you are still having some trouble with your new Razer Nari. Before pulling the trigger on a new cable, try reaching out to
Razer Support. On a thread on their official subreddit, a gamer with similar symptoms was asked to PM them so maybe checking out

r/razer would be a viable option as well. Hope this helps!

Still doesnt seem to be working , could be connection error or something

it sounds like a connection issue. is it a removable cable that you could replace?

Can you try plugging the Razer into a "normal" audio device like a MP3 player or your smartphone and play music through the headset?

Does that work?

If that works, try to plug the headset into a different controller if you have one.

In the console settings, go to "Display & Sound" and in the audio settings, make sure that audio output through headphones is selected. Also make sure, that you have selected "Stereo" or "Windows Sonic" as sound output, unless you have actually paid money
in the Dolby Atmos app.

If you just downloaded the Dolby Atmos App, and didn't pay them for Dolby Atmos for Headphones, the audio output will stop working after 14 days.

You can then either purchase Dolby Atmos for Headphones, or switch to Windows Sonic, which does basically the same: giving you spatial 3D surround sound via headphones. For free.

Hello
uneasierdrake96,

Thanks for reaching out to Xbox forums support.

I understand that you're having issues with not being able to receive audio with your new Razer Nari headset but the microphone works fine.

First off, I would recommend going through our
One Chat Headset troubleshooting tool steps to see if those options resolve the issue.

Next, I would like to ask, do you have another controller that you can test the headset on?

Let us know!

I hope this helps!

Felix

Xbox forums support