Audio issue just started this morning....

Hi earthshone1,

Happy Holidays!

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are having issue with your audio and music when it is connected to TV. You tried testing the headset to another device and the TV audio is working when using for shows and Netflix. You also have tried the basic steps in resolving the problem but still the error persists.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. Have you check TV and HDM connections?
   
2. Are you using the Standard HDMI connector and check if headset is compatible?
   
3. Are there no other apps running?
   

So far, from the details you provided, you can try the following steps in the article and let us know the result. You can just skip those you have done already.

Troubleshoot audio on your Xbox console | Xbox Support (try all the suggested solutions below)





Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi earthshone1,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Thanks for the info on sonic studio and sonic audio, i built a pc and ran the game last night and it worked fine, then this morning it didnt work once i deleted sonic
studio and sonic audio it started working..

I just ran into the same problem this morning and emptying the cache also worked for me. This fixed issues with no audio while watching live TV and stuttering video that would pause every 5 seconds or so as if the picture was buffering.

Good Morning AuraoftheDawn! I'm sorry you are having issues with Audio with your Monitor. An HDMI cabe serves as Both Video & Audio, So no need for an Audio cable. Have you tried switching your speaker settings on your Monitor to HDMI out?