Audio crackling Xbox controller (Windows 10)

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

First try to follow the following

Use Device Manager to scan for hardware changes.

After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

- Click Start, and then click Run.

- In the Start Search box type devmgmt.msc, and then click OK. Device Manager opens.

- In Device Manager, click your computer so that it is highlighted.

- Click Action, and then click Scan for hardware changes.

- Check the USB device to see whether it is working.

- If scanning for hardware changes fixed the problem, you are finished.

If this method did not fix the problem:

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the "Workaround" section.

To disable and re-enable the USB controllers, follow these steps:

- Click Start, and then click Run.

- In the start Search box type devmgmt.msc, and then click OK. Device Manager opens.

- Expand Universal Serial Bus controllers.

- Note You might have to scroll down the list to find this item.

- Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.

- Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.

- Restart the computer.

After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

- Check the USB device to see whether it is working.

If the USB port recognizes the device and if you can use the device, you are finished.

If this method fixed the problem, you are finished.

If this method did not fix the problem you should contatc the PDP support:

https://support.pdp.com/hc/en-us/requests/new

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello CovetingClock47, from your description this could be a physical problem with your headset jack.

I don't know what your headset model is, but try to do a test on other equipment like a phone for example.

Hi,

A distorted audio when communicating with Xbox Live parties online is possibly caused by a network connection error or a server connection error. If you're using headphones, speakers, or another audio accessory and you hear a crackling or distorted sound,
the accessory might not be connected properly. To properly isolate your concern, please provide us the following information:

• Are you using a headset to chat with Xbox Live parties?
• Is the microphone working on a different device?
• Have you tried to update the sound card drivers on your computer?

In the meantime, you may refer to this
link for solutions that can help resolve the audio issues on Windows 10.

Hey there Jbird thanks for keeping in touch.

Unfortunately, the solution to this problem is in fact the Xbox controller as with it, the headset would be able to stream both game and chat audio. Check out our Using the

Xbox One Stereo Headset Adapter with Windows 10 page as it states The Xbox One Stereo Headset Adapter lets you plug a compatible chat or stereo headset into the
Xbox One Controller so you can control your audio experience on a Windows 10 device without taking your hands off the controller. We hope this clarifies this issue.

Hi Adrcg,

Thanks for reaching out to us here on the Forums!

We understand this must be confusing since it works fine with the just the controller connected to the pc but not with the headset. I would recommend trying a wired connection with the controller if the headset is wireless as well. Check to see if it still
gives any audio stuttering.

Also, please check out our
Troubleshoot game
audio or video issues on Windows 10 page or

Troubleshoot the Xbox One Chat Headset on Windows 10.

I hope this helps. Let us know how it goes