Audio crackling when using an Xbox controller with headset (Windows 10 and windows 11)

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello CovetingClock47, from your description this could be a physical problem with your headset jack.

I don't know what your headset model is, but try to do a test on other equipment like a phone for example.

Hey there Jbird thanks for keeping in touch.

Unfortunately, the solution to this problem is in fact the Xbox controller as with it, the headset would be able to stream both game and chat audio. Check out our Using the

Xbox One Stereo Headset Adapter with Windows 10 page as it states The Xbox One Stereo Headset Adapter lets you plug a compatible chat or stereo headset into the
Xbox One Controller so you can control your audio experience on a Windows 10 device without taking your hands off the controller. We hope this clarifies this issue.

Hi Adrcg,

Thanks for reaching out to us here on the Forums!

We understand this must be confusing since it works fine with the just the controller connected to the pc but not with the headset. I would recommend trying a wired connection with the controller if the headset is wireless as well. Check to see if it still
gives any audio stuttering.

Also, please check out our
Troubleshoot game
audio or video issues on Windows 10 page or

Troubleshoot the Xbox One Chat Headset on Windows 10.

I hope this helps. Let us know how it goes

Same issue here. I've scoured Reddit and other forums and haven't seen a fix yet. The headset works fine on Bluetooth and when connected via USB-C, but while using the official Xbox Wireless Adapter (the slim one), I get garbled and choppy audio in both games and general Windows audio such as Zoom meetings.

I'm using the headset on Windows 10 with headset firmware v.0.0.9.24 as of 11/15/2021.

Hey there Jbird thanks for keeping in touch.

Unfortunately, the solution to this problem is in fact the Xbox controller as with it, the headset would be able to stream both game and chat audio. Check out our Using the

Xbox One Stereo Headset Adapter with Windows 10 page as it states The Xbox One Stereo Headset Adapter lets you plug a compatible chat or stereo headset into the
Xbox One Controller so you can control your audio experience on a Windows 10 device without taking your hands off the controller. We hope this clarifies this issue.

Thanks for the help, but is there a way to do as such with an Xbox one controller? My headset is wireless so getting a controller will not help unless I also get a new headset.