Auction House feature locked Help!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can simply sign in to https://account.xbox.com/settings and from there make sure that these settings are set to “allow” or “everyone”:

* You can see and upload community creations

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

* You can play with people outside of Xbox Live

* You can create and join clubs

* You can join multiplayer games

Make sure to hit “submit” when you made any changes.

After that, perform a powercycle on the console to sync the changes.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

its not that, a lot of people the auction house works but as soon as you try joining multiplayer and get the infinite connecting issue then the auction house and other features become unavailable, you have to restart the game for them to come back.

Hello Nathan,

I'm delighted to hear that Xbox Support was able to assist with a portion of the error you were receiving. To confirm, were they able to assist you with removing your account from a family account? If so, there may be a few reasons why you are unable to access the Auction House. If the account is still set as a child account, this may be preventing you from accessing some features in Forza.

Please view FH4 Auction House – Forza Support for a few troubleshooting tips on how to resolve a greyed out Auction House. The article will direct you to view your account settings so you will be prompted to login to your Xbox account.

Hope this helps!

-Tali

Hi Jason,

What’s the specific error message you receive when trying to access the Auction House and trying to download gifts? Can you share a screenshot here?

Are you able to access the Auction House in another Forza game like FH4?

If it’s greyed out and says feature locked or something, then it’s probably because you need to reach a certain amount of progress as Nursemorph says. I don’t remember the exact point when everything unlocks (and there’s not much info on this anywhere), but try to complete the intro and unlock the Festival playlist as advised under ‘Why is the Auction House grayed out?‘ (at the end of the article) here:

Forza Horizon 5 Auction House - Forza Support

You can at least eliminate the privacy settings/online permissions and suspensions as possible reasons. The only other possibility is that there’s a restriction or limitation on the network side where you may have to open some ports on your router, but then this should indicate a connection error and not anything involving privacy settings or anything.

As it says, your console has been permanently suspended so, if you try to access the game from that console, certain features will be locked, such as the auction house, Forzathon shop, online racing etc.

However, if you use a different device to play, such as a PC or another console etc, then you will be able to access the online content as it's the device, not the account, that is banned.