ATTENTION.was contacted by someone and asked to add his account. But he can't be found. He...

I understand that but what I'm asking is how can he recover the account. He doesn't know the password and can't create a new one. He doesn't have the same phone number so he can't recover the account. So what I'm asking is how can he contact Microsoft to fix the issue.

because he is doing it in his account it is then asking me to add credit so he can buy it. If I bought it on my login would he be able to access it? Thanks, so many questions!

His windows account is the hotmail account. Which means that he doesn't remember it. He doesn't know the password, secret question, or anything about the account. He can't recover it because he doesn't know anything about it, he didn't care for it. His G
mail isn't used for any xbox account. Therefore, he can't sign on to it unless the over protective people give him his account info. His Gamertag is Fearless x757. He had the account for a year, and the account email he made for it was hotmail, and he doesn't
use hotmail. It asked him to make a hotmail or live account, he couldn't use his gmail. So, please, tell me something I don't know.

Hi Feldman 2000!

If your friend knows the e mail address for the account, but not the password and can't reset the password, there may be another process that he can go through via Xbox Support.

What they do is send the account up to the Advocacy Team and ask for some extra help in verifying that the account is his. The Advocacy Team work in the background so you can't really talk to them (unless they e mail you)

If he he has the console that he used to play on with his account, he should be in good shape. They'll ask him for some information off of that console and they're gonna ask him to fill out the password reset form found here:
https://account.live.com/acsr/. He may have tried it before, which is fine, but in the e mail that he gets back from the form, there's an 'Account Recovery Request Number' that they'll ask you guys
for, so if he deleted the e mail, I'd run through the form again so you guys have it ready for the Xbox Agent.

They'll do some magic in the background to try and help him get it back. This is assuming that he knows the e mail address for the account, he's still has the e mail he got back from that form AND that he can access the console he used that account on,
though. Without those he's toast.

I've been through that process a time, or two. =)

Good luck boys!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

as soon as he adds it he asks if he wants to make it the main account on Xbox, batsa says he doesn't.

see the article.

https://support.xbox.com/en-us/help/account-pro...