attention needed to deposit points

Discus and support attention needed to deposit points in XBoX Rewards & Social to solve the problem; Xbox rewards says that my account needs updating to deposit rewards, but the info is completely accurate. I tried to have a Xbox support chat to fix... Discussion in 'XBoX Rewards & Social' started by GhostCoderITM, Nov 14, 2016.

  1. GhostCoderITM
    GhostCoderITM Guest

    attention needed to deposit points


    Xbox rewards says that my account needs updating to deposit rewards, but the info is completely accurate. I tried to have a Xbox support chat to fix this, but was pointed to here to get help.

    GT: ghostsniper779

    :)
     
    GhostCoderITM, Nov 14, 2016
    #1
  2. iJimJam
    iJimJam Guest
    Attention Needed deposits aren’t going through

    I have check my information and it is correct. What do I need to do?
     
    iJimJam, Nov 14, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Attention Needed deposits aren’t going through

    Hello iJimJam,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 14, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    attention needed to deposit points

    Hello ghostsniper779,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 15, 2016
    #4
  5. XBLRewards8 Win User

    attention needed to deposit points

    Hello ghostsniper779,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Account Needs Attention to make Deposit

    Hello Staalker,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. Your deposit
    in June was a result of their work, but unfortunately they have not reported a full resolution to this issue, which is why the problem has returned. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information
    will likely not solve this issue. We apologize for the inconvenience.
  7. XBLRewards8 Win User

    Accont needs attention to make deposit

    Hello cam raveon,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    need points deposited

    Hello SaffronCorgi329,

    We can confirm your account regions are now matching, and have begun the transfer. You should see the Credits pending shortly!
  9. XBLRewards8 Win User

    it says my account needs attention and wont deposit my points

    Hello NAPALM BARBEQUE,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
Thema:

attention needed to deposit points

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