Attention Needed Please check your account information so we can make a deposit. AGAIN!

AmissTulip043 · Dec 31, 2016

Again the deposit aren't going through i already did all the things you told me on previous posts.

Please help to solve the problem already!

:)

SuRyunJ · Dec 31, 2016

My Account is still Attention Needed

I already update all my billing and personal information correctly.

However, my account status is stall "Attention Needed"

How can I fix it?

Thanks.

Account Status:

Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

Rotepote · Dec 31, 2016

Account status : attention needed, Please check your account information so we can make a deposit.

Hi I'm getting this message and my details are correct:

============================================

Please check your account information so we can make a deposit.

Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here

XBLRewards8 · Jan 4, 2017

Hello AmissTulip043,

Since you switch on and off between the USD currency and the ISL (Israeli Shekel) currency, our deposit failed because at the time we processed your information, your last transaction was made with your Israeli billing account. When we attempted our deposit,
the process failed because the two currencies did not match. Since information takes up to 96 hours to be adjusted on our systems, please make sure to use only the USD billable account in order to successfully complete a deposit.

XBLRewards8

Hello AmissTulip043,

Since you switch on and off between the USD currency and the ISL (Israeli Shekel) currency, our deposit failed because at the time we processed your information, your last transaction was made with your Israeli billing account. When we attempted our deposit,
the process failed because the two currencies did not match. Since information takes up to 96 hours to be adjusted on our systems, please make sure to use only the USD billable account in order to successfully complete a deposit.

XBLRewards8

Hello Rotepote,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

XBLRewards8

Hello xX MOGO Xx,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. Since you registered as a GBR Rewards Account, we cannot deposit GBP into
your French Microsoft Account, since that account is only accepting Euro.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello DnknDonuts 44,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this database is not within our program, this
issue is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards3

Hi DeStormPower. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently
working on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

Attention Needed Please check your account information so we can make a deposit. AGAIN!